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My Devices not showing all devices

predatorz
predatorz
in Central


Hi,


I have a family pack subscription.


The number of devices of 5 is correct under My Subscription whereby i have 4 windows machine + 1 android HP.


However, i can only see 3 devices in My Devices in central.bitdefender.com


I couldn't see the other 2 devices. :o


Is it possible to see all my online/offline devices listed under My Devices?

Comments

  • Sorin G.
    Sorin G. ✭


    Hello !


     


    Please let me know what operating system are you running on those devices.

  • predatorz
    predatorz


    all 3 machines are running on Windows 10 Pro x64 and 1 machine on Windows 10 Home x64.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Have you tried logging off and also clearing your cookies and cache and loggin back in ? This might be just a visual glitch.

  • predatorz
    predatorz


    Hi,


    Yes, have tried it before.  Have also use different browsers on different machines with different Internet connection.

    Only 3 devices shown in My Devices,

     

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please open a case with our support team so we can further investigate this issue.


    You can do so by sending a email to bitsy@bitdefender.com

  • Firdovsi
    Firdovsi


    Hi Predatorz,


    Have you tried updating your browser? 


    Please try and issue persists, please contact support.


    Cheers! default_happy.png

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