Scan log shows zero items scanned

Dahbestcod
Dahbestcod
in Protection


I have Bitdefender Antivirus Plus 2017 installed, but whenever I scan my computer, the scan log states that nothing was actually scanned. When it was scanning, it took serveralnminutes and appeared to scan my computer. I have auto pilot on, so I should still be protected from virus right? I'm afraid my computer is actually under attack right now.

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  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Can you please provide me with a screenshot of the scan results ?

  • joe8
    joe8


    I am using Windows 10 Creators edition and Bitdefender 2017 Total Security. It seems after the update to Windows that when I do any type of scan Quick or Full while scanning the number of files show but if you look at the log file it shows all zeros as to number of files scanned. I have repaired and also re installed with no change. Thank you

  • ok2016
    ok2016
    edited June 2017


    I have same issue with IS 2017 on two computers. I opened ticket for it.


    There is no drives listed, virus definitions are 0, and scan time is 0.00.01. Also I tried to load old logs from before error started (in Notifications and then I looked for old scan and pressed show log) and Bitdefender says that it cannot load log file. Newer logs showed that 0 time and drives etc.


    I tried reinstall (not just rapair but reinstall with uninstall tool) but it is not working.


     


    I think is is just log error because in summary window there is normal time and scaned files. And scan is taking normal time to finish. Did same update changed something with log files?


     


    I just installed Bitdefender Beta 2018 on 1 computer and log is working normally.


    Is Beta safe enough to use? Will Beta automatically switch to regular version when Bitdefender 2018 is released and do you know release date?


    or beta testers stays in beta even after release like Microsoft windows insider?


    I am now logged in beta central instead in regular one.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    I was able to replicate the issue on our testbeds and notified our dev team.


    A fix will be delivered via automatic update.

  • PyroFox117
    PyroFox117


    Its a huge glitch/lag error. Save the log to the desktop to view it properly. The issue though is that windows logs it as a Critical Event which messes up the reliability records. 


    Its understandable the show of the app and services turning off when the PC or laptop is off but these random misleading log issues is kinda >.< annoying. 


     


    Note I say this because I also noticed this issue and I have called and sent support ticket as to this issue hope it gets fixed. 


     


     


    Just to show that the UI is not working properly for the scan log please fix as this is very concerning, 


    Screenshot (3).png


    Screenshot (4).png


    Screenshot (5).png

  • Dahbestcod
    Dahbestcod


    Exactly the same problem. Glad to see my computer is not like infected with some kind of virus.

  • PyroFox117
    PyroFox117


    I had the same issue the support person said to save the log file to the desktop to view. 

  • Dahbestcod
    Dahbestcod


    And do it like show the correct info? Like the amount of files scanned was correct or not 0 or something.

  • PyroFox117
    PyroFox117


    Okay man you probably have the same glitch as I do. I was instructed by phone by a support crew member to > open the log and > then click on the save log button. Save it to the desktop and open the XML file it saved. 


    Then it should show the results. Be aware this is apparently a huge issue with a select few devices's app's log interface. And its annoying that it produces a windows error message. 

  • Dahbestcod
    Dahbestcod


    Phew. Alright thanks. It helps to know that I'm not the only one, and now I know how to fix it. Thanks again.

  • PyroFox117
    PyroFox117


    Did it work @Dahbestcod?


    Cause I want to confirm it did. 

  • Dahbestcod
    Dahbestcod


    I'll try right now


     

  • Dahbestcod
    Dahbestcod


    On my god thank you so much, it worked for me and I can see all the files. Do you know if they will fix this bug of Norbert being able to see he correct log in the Bitdefender interface?

  • PyroFox117
    PyroFox117


    Cause mine changes to this when I open the file. 

    Screenshot (6).png

    Screenshot (7).png

  • Dahbestcod
    Dahbestcod


    Also, do you know what number of virus signatures mean? 

  • PyroFox117
    PyroFox117


    Its a bug that is device specific and its mostly because the Ui of BD sometimes gets apparently quote "clashes with Windows updates."


    I run a OS win 8.1 and apparently this issue is effecting win 10.


    From what I have seen on the forum its effecting both Applications of BD AV plus 2017 and The Total Security 2017 

  • PyroFox117
    PyroFox117


    1 minute ago, Dahbestcod said:



    Also, do you know what number of virus signatures mean? 



    Virus signatures are another way of saying "definitions" or number of known virus signatures currently BD is watching for. 

  • Dahbestcod
    Dahbestcod


    One last question from me. Thank you so much for your help. Does it also give you a notification when you open the log saying that internet explorer restricted this webpage form running scrips or active controls? 

  • Dahbestcod
    Dahbestcod


    When I clicked the allow button, it just let me press like the extra tabs to open them up and let me see like the extra details.

  • PyroFox117
    PyroFox117


    Its a security thing as some files of this nature could potentially harm the computer, BUT so long as its a reputable source like your AV/BD in this case your okay opening it. Just dont open files of this kind from other sources unless its made from a reputable source. OR your risking infection and damage. 

  • Dahbestcod
    Dahbestcod


    Thank you. Do you come to the forums often? I might need help later in the future. <img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_laugh.png" title=":lol:" />

  • PyroFox117
    PyroFox117


    Not really I got this help from calling the support line. I'm not a tech person but this was a really helpful tip I got from customer service that I wanted to share with you in hopes it would fix your issue. 

  • Dahbestcod
    Dahbestcod


    Glad that they're going to fix this. :3

  • Dahbestcod
    Dahbestcod


    Oh. I was wondering this for some time, but does your logs also say that you've skipped quite a few items? I just a log where it said that it has skipped 771k items and that's a pretty big number o - 0

  • virtualclouds
    virtualclouds


     


    Maybe there is a technical glitch from BD software, try to download and reinstall the latest version of Bitdefender.


     

  • joe8
    joe8


    Any idea when this will be fixed?

  • Firdovsi
    Firdovsi


     It looks like it is still an open issue due to windows update, it might be a glitch. please refer to this link below.. default_happy.png (20×20) 


      

    /index.php?/topic/76149-scan-log-shows-zero-items-scanned/&do=embed">


     

  • DFWTT
    DFWTT


    Created an account just to add the problem is also applicable to Windows 7 Home Premium.  Brand new install on an old device and got zero scan results.  Copied saved XML to browser and retrieved only the first stop window indicating scanned items and nothing found.  all other drop menus and links were not active. No other details.

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