Problems installing on Windows 7

beckent
beckent
in Install activation


I'm trying to do a fresh install of Internet Security on a Windows 7 64 bit.  It won't let me complete it claiming my system is 32 bit, which it is not.  So I'm kinda at a loss on where to go from here.  Any ideas would be helpful. Thanks.

Comments

  • SebastianDI
    SebastianDI
    edited November 2017


    How about using a program like AIDA64, then copying and pasting your system specs? Just so....then we can help....btw i advise u do an upgrade to win 10, as long it is possible for doing it for free. coz win7 M$ will not support much longer....in the near future. Win 10 is not soooooooo bad as all tell it. I use the fall update and it flows like a charme.


    https://www.aida64.com/

  • beckent
    beckent


    I have a BeLarc of it. 


    HP Pavilion DV6 Laptop


    Windows 7 Home Premium x64 (Service Pack 1-Build 7601)


    AMD A6-3400M Processor


    640GB Hitachi Hard Dive


    4GB DDR3

  • SebastianDI
    SebastianDI
    edited November 2017


    thanks now let me think, wait a little....ok can u try to find a link for downloading the 400mb version completely, this offline installer 64bit? try that one.


    Regards, DI


     


    PS you can open your BD central, then deletting all what was in there before, then clicking to download this little installer, too.

  • beckent
    beckent


    Computer Type ACPI x64-based PC (Mobile)


    Operating System Microsoft Windows 7 Home Premium


    OS Service Pack [ TRIAL VERSION ]


    Internet Explorer 11.0.9600.18816


    DirectX DirectX 11.1


    Computer Name OWNER-PC


    User Name Owner


    Logon Domain [ TRIAL VERSION ]


    Date / Time 2017-11-09 / 13:00


     


    Motherboard


    CPU Type Mobile QuadCore AMD A6-3400M, 1400 MHz (14 x 100)


    Motherboard Name HP 358B


    Motherboard Chipset AMD A68M, AMD K12


    System Memory [ TRIAL VERSION ]


    DIMM1: SK hynix HMT351S6BFR8C-H9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz) (5-5-5-14 @ 380 MHz)


    BIOS Type Insyde (09/13/2011)

  • SebastianDI
    SebastianDI
    edited November 2017


    Microsoft Windows 7 Home Premium


     


    see? where is the 64bit on it? Let me guess something. u have a 64bit prozzi but u installed the wrong windows, u installed the 32bit? Dude, my advise: install the windows 10 fall creators update 64bit PRO. I use that too and i can only say this Windows 10 rocks.


     


     


    yepp i compared to mine. you are using right now windows 7 32bit. Sorry but is so. With a relatively good 64bit processor. This is wrong, so upgrade now to windows 10 professional 64bit, this is what i would do.

  • beckent
    beckent


    I go under my properties and it says 64 bit.  My Belarc stats 64 bit.  I'm using the same OS that came with the laptop. I just chatted and verified with HP supprt that it did originally ship with 64 bit.


     


    I got the situation resolved.  Thanks for your insight.

  • SebastianDI
    SebastianDI


    case closed.

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