bdagentd and BDLDaemon takes high CPU usage

1 hour ago, corneredcat said:

wow...IT'S gone(i removed)....and guess what? so is the HEAT!!

UGLY is a great word. at one point my cpu time was at 106%..wtf? i mean seriously if this used up the life of my ssd...well..i'm speechless

 

will post when i speak with AC

You should ask if potential damage done is covered by AppleCare. If not, you should try to claim with BitDefender. But first you have to find out what the left over lifespan of your SSD is now. Hopefully they can somehow measure what happened and how much damage is done.

42 minutes ago, OuttaHere said:

I just found this forum while researching this problem. I've had Bitdefender for Mac for about a year. In the last couple of days I noticed unusual CPU usage and bdagentd was the culprit. I have an iMac and I didn't see any increased temps, but there was a lot of data being written to my SSD. I don't know how long this was going on before I noticed it, and this concerns me. I decided to uninstall Bitdefender using their uninstall utility. This eliminated the problem. Frankly, I'm not sure I'll reinstall Bitdefender even if they figure out why this happened. This wasn't a minor bug.

I think also they approach this way too lighthearted. Was chatting with support an hour ago, don’t have the impression anyone is working on this bug. It’s after working time there, after all. :-( This should really have been elevated to top priority in my opinion. Software that causes hardware defects are very rare, but if such a problem exists it’s very serious matter. Must say I am dissappointed in the action taken. Or rather not taken. :-/ Also, they seem to forget when Europe is sleeping, the other half of the world is not.

Same issue here on both of my macs. This is simply not acceptable. I've had this problem since buying Bitdefender over a year ago and it's getting worse with every update. Consistently hogging 80-95% of CPU causing my machines to heat up to the point I'm having to run MacFans program with the fan on full blast constantly. Will check back in a few days to see if there's a fix, if not I'm taking my business elsewhere.

Situation got much worse, now continuously around 90% cpu, 20 GB written in only a few minutes, noticable system slowdown. PLEASE Bitdefender, do something about this major bug.

Called Apple once more, they say this is damaging hardware. Might not fall under guarantee. Is anyone from Bitdefender reading along? If so: what is the status of a bug fix? We must know, it’s in the middle of a hot summer and systems get overheated. At least make it possible for us to roll back to a stable version!

1 minute ago, Paul_T said:

Have Bit Defender just sorted out this problem but not put a post to say so on this forum?

I just turned my Mac back on with the intent of uninstalling BD and it came up with a BD update.

Following this, at the moment, bdagentd is not coming up on my activity monitor, and my mac is running cool with no fan running. Is it too soon to hope this is now fixed and I can get back on with my work?

What was the cause of the problem? Was BD hacked I wonder? Is there anything left to worry about?

94% for long times in a row now. No resolution at all. Tried a manual update, no relieve. Maybe you are lucky or some Bitdefender processes just crashed. That means the problem is gone, but your protection also.

Just restarted computer, bdagentd even higher cpu will uninstall now and once again a reinstall. WHY on earth no one from Bitdefender replies here?

3 minutes ago, Paul_T said:

Unfortunately the absence of bdagentd following the BD update after I switched my mac back on and BD did an automatic "update" was not sustained, and so I have now uninstalled it.

I would be interested Cooltalk to hear from you again later if, having reinstalled it, this is a sustained fix for you and that bdagentd CPU hogging stays away on your machine.

I find Bit Defender's lack of updates on this forum about where this problem has arisen from, whether they putting any appreciable resource/priority on sorting it and any update on when, or if, it will be fixed disappointing to say the least. 

Nooo, I am just reinstalling it. Without reason now, I see :-((( lost time again. I am getting very angry right now.

Reinstall does seem to solve the problem. Didn’t restart after reinstall though. This I will do in a moment. Will keep you all updated. Unfortunately I see Bitdefender downloading and installing an update. This might be once again the broken version :-(

I run now this version, can anyone confirm this is a new one? Forgot to check the old version number :-/

Yup.. I got the same version at you RON and Mac is "business as usual".

Finally... I'll got to Central and download it again. Let's see if the bug has disappeared. I'll come back with feedback.

In five years I am yet to see Bitdefender detect anything. 



Wondering if others are considering uninstalling permanently, asking for a pro-rata refund and just running Malwarebytes? 

Hello everyone, 

A fix was released earlier today but it will take up to 24 hours to reach all our users. 



A fresh install from your Bitdefender Central account will ensure you have the update as well. 

I've had the same problem with CPU usage by bdagentd reported by everyone else in this thread, for several days running. Rebooting or turning off AutoPilot didn't help. I just manually updated from v6.2.2.2 to v7.0.0.4, and so far (after about 30 minutes) CPU usage is back to normal. That's good! We will see if it continues.

I have a family license, and have installed BD on several other computers for family members. Unfortunately, the web interface at Bitdefender Central doesn't show which version these other computers are running, and I'm not sure how long it will take them to get an automatic update. If anyone from Bitdefender is listening, this would be a useful bit of information to add to the web interface.

8 hours ago, LC475 said:

Interestingly, I'm running version 6.2.2.2

The update was for the Bitdefender Agent which is why the version of the main product did not change. You can get version 7 (the 2019 version), by reinstalling. 

1 hour ago, OuttaHere said:

I installed the latest version and it did seem to resolve the CPU usage problem. However, the installer automatically installed Bitdefender's VPN. I already use a VPN that I'm happy with and I don't like software developers installing software without my permission. I couldn't find any way to uninstall the VPN without also uninstalling the antivirus software.

I know that I can set the Bitdefender VPN to not run at login, but that's beside the point. I'd like to control what software is on my system. So I uninstalled Bitdefender yet again.

I agree that this should have been an option that was asked permission for during install

1 hour ago, OuttaHere said:

I installed the latest version and it did seem to resolve the CPU usage problem. However, the installer automatically installed Bitdefender's VPN. I already use a VPN that I'm happy with and I don't like software developers installing software without my permission. I couldn't find any way to uninstall the VPN without also uninstalling the antivirus software.

I know that I can set the Bitdefender VPN to not run at login, but that's beside the point. I'd like to control what software is on my system. So I uninstalled Bitdefender yet again.

I just deleted it from the Applications/Bitdefender folder.  Agree it shouldn't install by default especially when it is chargeable for full features.

Yep back to square one " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" /> running like this for over an hour now

Well, I uninstalled BitDefender and bought ESET Cyber Security PRO. Problem solved! Too bad I had payed for the BD one year subscription, money thrown away.

44 minutes ago, LWC said:

Well, I uninstalled BitDefender and bought ESET Cyber Security PRO. Problem solved! Too bad I had payed for the BD one year subscription, money thrown away.

Thinking about that too. The disadvantage is that now I know what to expect from Bitdefender, other software might have other quirks...

2 hours ago, LC475 said:

Exactly the same here, CPU pegged at 100%. The iMac was starting to get above usual CPU temps, thankfully I caught it after about an 30 minutes. Restarted and the pending update appeared to fix the issue. Now running 7.0.1.2

I've ran Antivirus for Mac for over a year without any issue (install and forget), however these two recent issues/events are starting to concern me! I shouldn't be worrying/thinking about AV software, it should just do it's thing quietly in the background. I think I've had 3 updates/restarts required in this last week alone!

I also don’t know what’s going on. By accident, I also discovered Bitdefender interferes with Time Machine lately in a very bad way. Actually, it sometimes stops backups without any warnings, up to the point I had only one copy per day (made after logging in). Turned out that the scanner stubbornly scanned some excluded folders with archived mail from many years ago. I tried to exclude not the main folder, but simply all the subfolders in it. Also got the advice from support to switch off the option Time Machine protection, which I did. Hopefully my backups will run as usual from now on. Such bugs are worrying though. And was is irritating is that nowhere a revision history is available, so you never know what is fixed in an update :-/

On 8/31/2018 at 2:03 PM, ron70 said:

I also don’t know what’s going on. By accident, I also discovered Bitdefender interferes with Time Machine lately in a very bad way. Actually, it sometimes stops backups without any warnings, up to the point I had only one copy per day (made after logging in). Turned out that the scanner stubbornly scanned some excluded folders with archived mail from many years ago. I tried to exclude not the main folder, but simply all the subfolders in it. Also got the advice from support to switch off the option Time Machine protection, which I did. Hopefully my backups will run as usual from now on. Such bugs are worrying though. And was is irritating is that nowhere a revision history is available, so you never know what is fixed in an update :-/

Hello,

When BDLDaemon is using a lot of CPU, it indicates that Bitdefender is scanning something in the background. In your case, it seems that it was scanning the backups. You should make sure that the option to scan in the backups is disabled.

If you notice that BDLDaemon is using a lot of CPU, please contact us bitsy@bitdefender.com.  We are sorry for the hassle we have caused lately.