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Can`t re-install Bit Defender Total Security 2019
After i have logged into Bitdefender Central i downloaded the EXE file to re-install the program on my PC. After running the installer, nothing happens. The installer just quits with no error message. How can this be fixed?! I am paying for this, and can`t even re-install. So i have even tried the Bitdefender uninstaller which tells me the app was succesfully uninstalled. So i retry the installer, then still can`t even get the exe installer to work.
Comments
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Hi!
Can you check in Control Panel > Programs and Features if the Bitdefender Agent is installed, after you run the initial installation kit?
Thank you.0 -
39 minutes ago, Sergiu C. said:
Hi!
Can you check in Control Panel > Programs and Features if the Bitdefender Agent is installed, after you run the initial installation kit?
Thank you.
Yes Bitdefender Agent does get installed.0 -
Please contact us via email at bitsy@bitdefender.com with a support tool log attached so that we can further assist:
https://www.bitdefender.com/consumer/support/answer/1733/
Thanks!
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Looks like I have the same issue.
I was (and am) running Bitdefender Internet Security (for a total of 9 machines at this point).
I purchased Bitdefender Total Security. I came to the point where I had to download the newly bought software. Once I run it it seems to do very little and the process disappears.
Should I de-install all Bitdefender before installing Total Security?0 -
On 1/8/2019 at 9:51 AM, Stefan I. said:
Please contact us via email at bitsy@bitdefender.com with a support tool log attached so that we can further assist:
https://www.bitdefender.com/consumer/support/answer/1733/
Thanks!
Things are fixed now thanks. Sergiu has been helping me through my inbox.0 -
24 minutes ago, BeeFree said:
Looks like I have the same issue.
I was (and am) running Bitdefender Internet Security (for a total of 9 machines at this point).
I purchased Bitdefender Total Security. I came to the point where I had to download the newly bought software. Once I run it it seems to do very little and the process disappears.
Should I de-install all Bitdefender before installing Total Security?
Hello there.
I fixed my problem by downloading the Bitdefender uninstaller.
Run that, then restart your computer. Then try running the file again, that is downloadable through bitdefender contral.
Good luclk!0
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