Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

upgrading computer to windows 10

Options


hello guys,i was wondering if i have to uninstall bdts 2019 from windows 7 64 bit computer to upgrade to windows 10 64 bit from oem software disk.i do believe that will wipe had drive,so windows 7 will be gone.i do have back-up image if anything goes wrong.i only have 1 device open on my subscription and want to keep it open for another device,any advice would be very appreciated.:)

Comments

  • Roxana G
    Options


    Hello tf44,


     


    You may uninstall Bitdefender before upgrading your OS. You may use the uninstall tool below:


    https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2019_Uninstall_Tool.exe


    After you upgrade to Windows 10, you may reinstall Bitdefender from your Central account.


     

  • tf44
    Options


    thanks for reply Roxana G.i kinda thought that's what i should do,i just didn't want to lose my last subscription slot on same computer.:D

  • Roxana G
    Options


    Hello,


    You won't lose the slot on your subscription. After you uninstall Bitdefender, remove the device from your Central account -> My Devices.

  • tf44
    Options


    thanks for your advice Roxana G,everything went smooth with os upgrade and reinstalling bdts and bd central says i still have my 1 slot available.:D