Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

PppoE isp connection keeps disconnecting

Options
nofear
nofear ✭
in Bitdefender box


Hi all


I am using the box since some months now all running good. Since yesterday the isp connection is disconnecting and coming back in a strange way. The box color change to red and say the user/pass is wrong the connect again then disconnect again.


I went back to my old router no issues and the connection is stable. What should I do ?


Thank you

Comments

  • Michael_BD
    Michael_BD Technical Support Manager BD Staff
    Options


    Hello,


    Could you please provide me with the email address you used for the Bitdefender account through a private message so that we can look into this situation?


    Thanks!

  • nofear
    nofear ✭
    Options


    Done many thanks 

  • nofear
    nofear ✭
    Options


    the issue was from the power supply of the ISP fiber optic box.  they changed it and all running good now. thanks micheal!

All Time Leaders

Categories

Defenders of the month