Atcuf32.dll error message re bad image

George GrayGeorge Gray ✭
in Central


Windows 10 updated itself yesterday (I can't now stop it!) and now I am getting windows error messages saying "Bad Image" and that the atcuf32.dll file in the Bitdefender folder is not a windows file or is corrupted.


Anyone seen this before? Any idea how I stop it?

Comments

  • Anisoara S.Anisoara S.


    Hello /index.php?/profile/213786-george-gray/&do=hovercard" data-mentionid="213786" href="<___base_url___>/index.php?/profile/213786-george-gray/" rel="">@George Gray,


    The issue you reported has been fixed in the latest version. Please follow these steps:


    1. Uninstall Bitdefender by using the tools from the links below:


    https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2019_Uninstall_Tool.exe


    2. Install Bitdefender by following the steps from the article below:

    https://www.bitdefender.com/consumer/support/answer/28558/


    Thank you!

  • George GrayGeorge Gray ✭


    Thanks Anisoara.


    I followed your instructions.


    After running the Removal Tool I had a message that uninstall had finished but "with errors" and it said I should contact Bitdefender Control.


    I then ran the file that downloads the 2020 programme. This seemed to install well and the bad image error messages have stopped.


    However if I go into My Account it says the device is "at risk" and asks me to download the installation file again! It is as though it realises that I have uninstalled the 2019 programmes but hasn't realised that i have installed the 2020 programme. Is there a fix for this?

  • Roxana GRoxana G ✭


    16 hours ago, George Gray said:



    Thanks Anisoara.


    I followed your instructions.


    After running the Removal Tool I had a message that uninstall had finished but "with errors" and it said I should contact Bitdefender Control.


    I then ran the file that downloads the 2020 programme. This seemed to install well and the bad image error messages have stopped.


    However if I go into My Account it says the device is "at risk" and asks me to download the installation file again! It is as though it realises that I have uninstalled the 2019 programmes but hasn't realised that i have installed the 2020 programme. Is there a fix for this?



    Hello George Gray,


    If I understood correctly, do you want to install back 2019 instead of 2020 version. If yes, I would like to inform you that Bitdefender 2019 cannot be installed instead of 2020 version.


    Please send us a screenshot with the notification.


     

  • George GrayGeorge Gray ✭


    No I don't want to go back to 2019. I want to know why in Bitdefender Central it says the Windows 10 laptop I upgraded to Bitdefender 2020 is at risk. Yet the Bitdefender Application on the laptop says it is safe.  Which message is correct!

  • Roxana GRoxana G ✭


    On 9/26/2019 at 3:02 PM, George Gray said:



    No I don't want to go back to 2019. I want to know why in Bitdefender Central it says the Windows 10 laptop I upgraded to Bitdefender 2020 is at risk. Yet the Bitdefender Application on the laptop says it is safe.  Which message is correct!



    Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.

  • George GrayGeorge Gray ✭


    On 9/27/2019 at 1:12 PM, Roxana G said:



    Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.



     



    On 9/27/2019 at 1:12 PM, Roxana G said:



    Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.



    I have sorted the problem out. I uninstalled Bitdefender Internet Security 2020 using the uninstall tool then reinstalled it. 

  • Alex D.Alex D. mod


    Hello,


    We're glad to hear that the situation is now solved!


    Thread locked.

This discussion has been closed.