Bitdefender is blocking Nvidia Geforce Now game streaming service!

6 hours ago, vampgirl said:

Could you please release a fast fixed update, as you have blocked access to the Nvidia game servers for many users .

Problem is with httpproxy.dll. If you rename this file the stream will start working normally. after every update same

problem is back. Only other way is to totally un-install BD as even disabling every protection in BD will still not help!

Hello,

Thank you for reporting this.

Please send us at the email address bitsy@bitdefender.com a Support tool log and enable the option Reproduce this issue. 

Make sure that you keep httpproxy.dll as it is, in order to reproduce the issue. Then reboot your PC and finish generating the log as described here: https://www.bitdefender.com/consumer/support/answer/8919/

13 hours ago, koyot said:

Apparently lot of ppl have same issue since last update of bitdefender. I raised ticket myself ( 2019092518480001 ) - with reproduction.

ref: https://www.nvidia.com/en-us/geforce/forums/gfn-for-pc/22/278233/error-code-0x8008201c-please-help/

Hello,

The logs were incomplete. We have sent you an email with all the logs we need to further investigate.

8 hours ago, Roxana G said:

Hi,

Someone replied to your ticket. Please check your Inbox.

Hi Roxana, could you share the fix for this with the forum as there are quite a few people on the bit defender and Nvidia forums with this same problem.

Hello,

This situation has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end. Meanwhile, please keep the faulty dll renamed, as it follows:

1. Restart Windows in safe mode as guided below:

https://www.bitdefender.com/consumer/support/answer/2129/

2. In Safe Mode, open this folder:

C:\Program Files\Bitdefender\Bitdefender Security

3. Rename the file httpproxy.dll to httpproxy.dllx

4. Restart back in normal mode. 

 

I unistalled bitdefender in the meanwhile. Will think about not renewing my sub

Using tcpview from sysinternals I was able to get mine working by adding the Geforce Now ips to the exception list.

8.38.204.101

8.38.204.102

8.38.204.103

 

Perhaps Bitdefender needs to whitelist.

Thank you for sharing the IPs. Unfortunately, it doesn't fix the Gamestream error (local game streaming, which broke with the same BitDefender update), even if I add all those IPs to the exceptions. I used TCPview to see if there were extra IPs that were accessed but there are not (moreover, since this is local game streaming, I would not expect an internet connection to be required).

Renaming httpproxy.dll works, but as stated above, the dll is reinstalled after each reboot. So no fix for me. Some threads on the Nvidia forums describing the local Gamestream issue:

Thanks.

That's a good idea thank you. However, it didn't solve the issue, unfortunately. I added the ip of my shield and my android tablet, but both don't work.

Actually, you don't have to use a Shield TV to enjoy Gamestream. You can use the free Gamestream client on a large range of devices, called Moonlight (https://moonlight-stream.org/). I use it on my tablet, but since the last Bitdefender update, it also fails with a RTSP handshake error. Only renaming httpproxy.dll or uninstalling BD Internet Security solves the issue.

Thanks for the suggestion about adding IPs to Bitdefender's exception list.

I had a mixed experience. The first time, I added 4 IPs from TCPview & GeForce Now launched beautifully. I played for about an hour & logged out. Unfortunately when I went to log back in again later I got the same 0x8008201C error screen as before. TCPview showed more IP addresses, which I added too, but it still didn't work.

It may be there are other IPs I have missed. It looks like GeForce Now connects on a wide range of addresses. This is on the EU West servers, with the latest version of GF Now 2.0.13.57

Frustrating! I am not going to faff around going into safe mode & changing this https proxy file every time I want to stream. I guess I will wait for a Bitdefender update.

 

When will this get fixed? Just bought a shield tv to use in home streaming via gamestream... just to notice that bitdefender is blocking my product!

On 10/16/2019 at 11:16 PM, DeepBlue said:

When will this get fixed? Just bought a shield tv to use in home streaming via gamestream... just to notice that bitdefender is blocking my product!

Hello,

We do not have an ETA at this moment.  Please keep in mind that all reported bugs require investigation time.

uninstalled bitdefender, works like a charm! Never going back.

I have uninstalled Bitdefender also - have a few issues that are not resolved and if it takes months to fix simple issues (or in this case not fix the issues) then I don’t feel confident in this product.

Hi, any updates regarding this issue? I can't even local stream from my PC!!

On 10/30/2019 at 5:23 PM, Alex D. said:

Hello everyone,

Within the following 12 hours we will release an automatic signature update which should stop Bitdefender from interfering with GeForce Streaming. 

If possible, kindly reply to this thread in the following days and let us know if GeForce Streaming works for you after the Bitdefender update occurs.

 

Update: Good news! The fix has been confirmed to work as per our internal tests! 

Once again, we apologize for any inconvenience caused by this situation. Thank you for your patience.

FINALLY!! It's working!!