Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Windows 10 1909 build 18363.476 Crashes Bitdefender


Hi,



It seems that Windows 10 1909 build 18363.476 Crashes Bitdefender and causes Windows Defender to take over. Not sure it's Microsoft bashing their chests or there is an actual issue causing a crash.



Either way,  error message is attached and this happens after every reboot. Previous versions of v1909 were fine, it's just this latest cumulative update. I submitted an error log so there's no point posting it here and I've added feedback to Microsoft.


 

MK-15-11-2019_00.03.19_000s0.png

Comments


  • Starting the service manually gives the following error:


     

    MK-15-11-2019_01.11.35_0000.png


  • For what it's worth, with the 1909 18363.476, applied yesterday (11/14) I am not seeing this problem. BDAV is at 24.0.12.70. I did not have any previous version of 1909.

  • Cosmin P.
    Cosmin P. QA Engineer ✭✭✭


    Hello,


    Could you please go to C:\ProgramData\Bitdefender\Desktop\Temp, upload to google drive the files found there and PM me the link?


    Thank you!