Is my iPhone protected?
When I look at my protected devices, my iPhone is listed but no MAC address and no ip address. Is it truly protected?
Comments
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Hello @AndyCapp ,
The device is protected indeed, however, it seems like we cannot identify that specific information. To solve this situation, I'd suggest that you remove the device from your Central account, then add it back by signing into the account from your iPhone.
In order to remove a device from your account, please proceed as follows:
- Access your Central account at https://central.bitdefender.com/
- Click on My Devices
- Click on the device you wish to remove
- Click on the three dots placed on the top right, on the grey ribbon
- Click on Remove Device
- Check the confirmation box
Then, in order to re-add the device under your account:
- Open Bitdefender Mobile Security
- Tap on the 3 dots in the bottom right corner of your screen
- Tap on the email address shown here
- Select "Log out of your account" and then sign back in using your Bitdefender Central credentials.
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When I open Bitdefender Mobile Security on my phone and tap om the three dots at the bottom right of my iPhone screen I don't see the e-mail address that you speak of. I do see my name and e-mail address in the middle of the screen but cannot tap on the address. What am I doing wrong?
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I have to think that the iPhone isn't protected because I see several malware attacks that were thwarted by Bitdefender but none for my iPhone. I access both devices from home utilizing the same e-mail and facebook accounts.
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HI @AndyCapp
Apple is very strict regarding to its policy. It does not allow or hardly allows any malware application to get installed on your iPhone.
Bitdefender for iOS only provides you protection against malicious and phishing website and not iOS malware (due to apple restrictions)
Traditionally, iOS cannot be infected from malware since you have to download apps from apple store only, unlike android in which you can download from any website. So your iOS is protected if you surf malicious or phishing website.
Have a look at the iOS website for complete detail : https://www.bitdefender.com/solutions/mobile-security-ios.html
If you find this helpful, kindly click agree.
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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so bd is not REALLY doing anything on an Iphone?
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Hi Member,
Bitdefender is only protecting you from malicious/ phishing websites on IOS. Additionally offering you VPN service.
For more information kindly contact bitdefender support at bitsy@bitdefender.com
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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