Hi

@Rukky

Sorry for the inconvenience caused to you. You should always purchase the product from its original website rather than 3rd party websites until you are absolutely sure those 3rd party websites are genuine.

Kindly drop an email to bitdefender support at bitsy@bitdefender.com and share the receipt of your purchase with the activation code.

Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)