BitDefender Crashes repeatedly on new installation
I have a user who installed BitDefender Free on her laptop (as directed by the University we work for ), and she reports that it crashes every time she runs a scan, with the following error (below).
I am not sure what to make of this, she says it happens every time she runs a scan (just installed the application yesterday). I am waiting on the model and OS version from her.
Incident Identifier: 3F57F699-05F3-4E8B-8F05-E7B98CDE7ADE
CrashReporter Key: D53165B0-6255-5D95-847A-0AB07275F9BF
Hardware Model: MacBookPro14,1
Process: BitdefenderVirus [33159]
Path:
Identifier: com.bitdefender.BitdefenderVirusScanner
Version: 3.15 (3.15.269)
Code Type: X86-64
Parent Process: launchd [1]
Date/Time: 2020-06-09T11:35:30Z
Launch Time: 2020-06-09T11:33:57Z
OS Version: Mac OS X 10.13.6 (17G13035)
Report Version: 104
Exception Type: SIGSEGV
Exception Codes: SEGV_MAPERR at 0x1204da000
Crashed Thread: 19
Comments
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Hello @BWiedor ,
Please drop a mail with all these details to bitsy@bitdefender.com
Also you can create a ticket over here: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory
Technical team will keep you updated via mail.
If you find this response helpful, please mark it as accepted/agree.
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In addition to the solution provided by above community member, kindly also attach logs to your email (https://www.bitdefender.com/consumer/support/answer/1730/)
Regards
Flex
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
As directed, I had emailed bitsy@ bitdefender.com yesterday before your additional post. However, the log tool you reference is a Windows file - is there one that is usable for the Mac version of the software? I have not yet heard back from the email that I sent.
Best,
Brian
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Hi Member,
Here is the bitdefender log collection tool for macOS : https://www.bitdefender.com/consumer/support/answer/11198/
Additionally, bitdefender support will take time to respond to your query because of the current covid19 issue and less staff, but they will reply back asap.
If this helps, kindly mark answer as agree/ accepted
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
