Desinstalar Bitdefender free

Preciso desinstalar a versão free do Bitdefender para instalar a versão Plus e não estou conseguindo. Baixei o desinstalador próprio no Site do Antivirus e não desinstalou, apresentou erro.

Answers

  • Preciso de ajuda para desinstalar a versão free do antivirus para poder instalar a versão Plus.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Hi Member,

    Bitdefender uninstaller only uninstalls the paid version of bitdefender product. In order to get rid of free version kindly follow the below steps only if your normal uninstallation of bitdefender from add/ remove program is failing.

    1) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

    2) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + r) command one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    3) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    4) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

    5) Install any bitdefender product as per your requirement.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Fiz todos os procedimentos que me foram passados por email e mesmo assim não estou conseguindo instalar a versão do bitdefender cujo link me foi enviado por email pois continua apresentando erro. Creio que consegui desinstalar a versão gratis do programa pois as pastas que ficava no diretório "C:\Arquivos de Programasa\Bitdefender" eu consegui excluí-las usando o Modo de Segurança do Windows 10. Mas ainda não estou conseguindo instalar a versão que acabei de comprar e ainda não pude usar. 

    Responder

    Encaminhar

    BC

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your issue & they will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)