Search Advisor on Google

Hello,

Search Advisor should work in Chrome if you have Bitdefender 2020 version installed.

Please follow the steps below and then check if the Bitdefender Search Advisor feature is working in Google Chrome:

1) Open Google Chrome and enter chrome://flags in the search bar. Then press Enter.

2) In the list that appears, scroll down to Experimental QUIC protocol. Mac, Windows, Linux, Chrome OS, Android. Use the drop-down

menu beneath and choose Disabled.

3) After you make the change, relaunch the browser to apply the change

I'm looking forward to your reply.

 

6 hours ago, Hansoll said:

Thank you. Now I confirmed that Search Advisor is working in Chrome, while I test, I have found that Search Advisor doesn't work in Firefox. Is it know issue? 

I installed Total Security 2020 a few days ago and Search Advisor is working with Google and Yahoo in Firefox, Chrome and IE.

Roxana:

I have been using Bitdefender Internet Security (BDIS) for years and appreciate everything the product provides to protect me. However, this problem with BD Search Advisor has been going on for a long time as evidenced by many Forum threads in multiple years of the product. Your predecessors told BD customers to turn off the Search Advisor feature and install the Bitdefender TrafficLight browser add-on.

BDIS has a toggle switch to either enable or disable the BD Search Advisor feature. If I have that switch enabled, I expect BDIS to do whatever is necessary to make that feature work in my Firefox browser.

1. Why should a BD customer be expected to do a convoluted workaround such as you described above to make a supported feature work?

2. Do you recommend that customers turn off the BD Search Advisor feature and install the Bitdefender TrafficLight browser add-on, or should we wait because BD is going to fix the Search Advisor feature very soon?

Hi,

 

/index.php?/profile/216190-hansoll/&do=hovercard" data-mentionid="216190" href="<___base_url___>/index.php?/profile/216190-hansoll/" id="ips_uid_4661_5" rel="">@Hansoll Please send us a screenshot displaying what you can see when you attempt to install the certificates. /index.php?/profile/209211-laurel-valley/&do=hovercard" data-mentionid="209211" href="<___base_url___>/index.php?/profile/209211-laurel-valley/" id="ips_uid_4661_6" rel="">@Laurel Valley the workaround to install TrafficLight was applied for users with Bitdefender 2019 version when we had an ongoing bug. Of course, it was up to each user if they wanted to follow the workaround or not. Search Advisor should work now both in Chrome and Firefox. If the feature is not working, let us know if the following:

 

- if you have latest build of Firefox

- are Encrypted Web Scan and Search Advisor enabled under Online Threat Prevention ?

- does not Search Advisor work on the following search engines: Google, Yahoo, Bing ?

 

Roxana:

I really appreciate your quick follow up to my post and I know from experience that it is sometimes difficult to debug software that is running with so many variables on so many different PCs. In answer to your questions:

1. I have the latest build of Firefox 68.0.2 (64-bit) and have all Windows 10 updates. BD Internet Security 2020 Search Advisor does not work in my Firefox Browser. I have not used the Firefox work around you mentioned and will not be using it.

2. All my features under BD Internet Security 2020 Online Threat Prevention are enabled including Encrypted Web Scan and Search Advisor.

3. I don’t know if Search Advisor works under Google Chrome, Yahoo or Bing because I do not use those browsers.

4. Search Advisor does work in Microsoft Edge for only about the middle half of the results that appear on page one of the search. But, Search Advisor fails to work on page two, three, etc.

5. The BD TrafficLight add-on for Firefox works GREAT on page one of the browser search results, but fails to work on page two, three, etc.

I have been noticing a graphical error in chrome? whats going on here? The little arrow is taking out a portion of the text as shown in the screenshot 

thank you for the reply, i had done that and it did not fix my issue... but then got tinkering with more things... once i disabled AdGuard AdBlocker my problem was fixed i am sorry for thinking it was BD and not fully testing possibilities such as extensions first so if any of you notice the issue and use both adgaurd and BD your issue is adguard and not bitdefender

11 hours ago, Roxana G said:

Hi,

We could not reproduce the issue. Please try to clear the cache and cookies of your browser and search again on Google. 

After this i got thinking about... it would be nice if the BD extension also had ad blocking is this something you guys might think about doing in the future?

Been using BitDefender Total Security for over 7 years and always keep it updated, currently running BD TS 2020 on Windows 10 Pro, and Search Advisor does not work in Chrome. I've had to once again resort to installing the TrafficLight extension. I first reported it a long time ago in this older archived / locked thread that gave the response acknowledging it was a known bug, that a fix would be coming, and to use the TrafficLight work-around in the meantime -

/index.php?/topic/80500-search-advisor-not-working-on-any-browser/page/2/&tab=comments&do=embed&comment=289568&embedComment=289568&embedDo=findComment#comment-289568" style="height:248px;max-width:500px;">

I'm using the latest version of Chrome, Windows is fully updated, BD 2020 was cleanly installed, all options in Online Threat Protection are Enabled (including Search Advisor and Encrypted Web Scan), and of course chrome://flags is Disabled as per all of BD Support's instructions.

Yet still, Search Advisor does not work in Chrome, and I have to resort to the TrafficLight plugin. Clearly we're not alone in this and it has been a bug since early 2019.

I just installed BD2020 and had the Chrome search advisor issue; disabling the Experimental QUIC protocol fixed it - thank you /index.php?/profile/212173-roxana-g/&do=hovercard" data-mentionid="212173" href="<___base_url___>/index.php?/profile/212173-roxana-g/" rel="">@Roxana G for posting that tip. Search advisor works fine in  Firefox & Edge (although apparently the BD Anti-tracker extension is not available for Edge).

FWIW the reason I have never used BD until now is, in the 2017, 2018, & 2019 versions, I could never get the search advisor feature to work in Chrome or Firefox, despite trying every troubleshooting tip I could find on the web. I would forward screen shots, logs, etc to support - nothing would get resolved - then tickets would be closed, so I quickly became 'over it' and used other products. I hope this issue is now resolved. For me, even as a relatively tech-aware person, the search advisor feature (while never 100% perfect) is reassuring, and it's absolutely essential for people like my 74 year old father who is less malware and scam-aware.

Now I'd just love for the Anti-tracker extension to be available in Edge.

4 hours ago, Alex D. said:

Regarding Anti-Tracker's availibility for Edge, this is not currently possible as Edge is not designed to work with Chrome-based extensions. 

Well presumably the engineers could design an extension for Edge since there is one for FF and Chrome? However Edge is being redesigned from the ground up as a Chromium-based browser (I believe to be released early next yr), so hopefully there will be an extension for it then.

Once again having issues with Search Advisor. This time, it's in the Google search engine in both Chrome & FF. Bing works in Chrome & FF, but Google doesn't. Any one else having this issue?

It worked fine up until I had to format my PC's hard drive, and therefore had to resinstall BDIS 2020. I've tried uninstalling BD/ using uninstaller tool / clean up junk files / reinstall BD, but it doesn't help. It's frustrating that this is still an issue.

they are aware of this and are currently working on a fix

There is still no fix for Search Advisor not working with the Google search engine, and they don't have a time frame for a fix, per support last week. This is kind of ridiculous. How is it that Webroot, Avast, McAfee etc have similar products that work fine? Also, TrafficLight is also not working in Chrome and GF with Google.

Search Advisor still does not work with Google. (Works with Bing though - tested again today with latest versions of Edge, Chrome, and FireFox)

I've tried installing/unsintalling TrafflicLight, I've tried uninstalling and reinstalling Bitdefender Total Security, went through all of the settings. Search Advisor simply does not work with Google.

Bitdefender Total Security - Build 25.0.14.58 / Engine Version 7.87743

Windows 10 Pro64-bit Version 20H2 / OS build 19042.844

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz  / RAM 32.0 GB