Step 1 - clean-up of all spam posts & accounts.
Step 2 - new content developement
Step 3 - visual overhaul

Crashes on installation.

edited January 10 in Antivirus

When im running the installation file, it says "Preparing your system for installation" and after a few seconds - installer crashes without any errors.


  • Same thing just happened to me. Just bought 2 new laptops, one laptop installed with no problem.

    The second keeps crashing right after "Preparing your system for installation".

    Please help or I will just need to cancel.

  • Same thing just happened to me also, I need some help

  • i get exactly the same, just bought the family pack. installed fine to the dektop. fails on the laptop. thought it was because the laptop was running win8.1 so upgraded to 10 and still fails with the install. not impressed so far and will be going back to avast on the laptop.

    the link posted a few comments above is uselss and doesn't help at all with the installer failing

  • I am having the same problem installing Bitdefender on my second desktop computer. Bitdefender Agent is installed and running but it appears to be the only component installed. Running the installer again is not successful either. Still appears to crash after the message "Preparing your Bitdefender product".

    Anyone find a solution to this?

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.