Computer missing in central
I have installed bitdefender on 3 computers. Two for me one for my wife, only my two computers show up in central. Help!
They are all on the internet, my two run High Sierra, my wife's Yosemite.
Comments
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I would advise you to follow the steps below on the missing Mac. If you cannot pinpoint the specific device, then you can apply the following steps on all 3 devices:
- Open Bitdefender
- Click on My Account
- Click on 'Switch Account' on the top right of the screen, and enter your Bitdefender Central credentials (e-mail and password)
Please let me know if the situation persists afterwards.0 -
Thanks for your help. Sorry to have to let you know that the problem persists.0 -
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Kindly email us at bitsy@bitdefender.com as we would like to further investigate the situation you are encountering via the ticketing system. Please reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail.
Also, in your mail please include a few screenshots of your Bitdefender Central account. Specifically, we would need screenshots of the My Devices and My Subscriptions pages.0 -
I am having a similar issue with Yosemite and will email bit defender.com with screenshots.
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