Settings Protection Password

TinWhisker
TinWhisker
in Antivirus

Hello,


Please help!


I am usually very diligent and careful with my passwords, but have forgotten the settings protection password for my Antivirus Plus 2013. Can anyone tell me how I may reset or recover it?


I opened a support ticket with Bitdefender support more than 2 weeks ago, but have heard nothing. I contacted support again several days ago.. and still no reply.


I have a 3 computer license, and up to this point (trying to get tech support help), have really been impressed with the product. I will seriously look elsewhere for my anti-virus solution if this is typical of Bitdefender support.


Please Advise?

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    In 2 minutes I will send you a PM with further details.


    Thank you!

  • Rimp50
    Rimp50

    I too have forgotten the password protection, password and although have asked and received a support ticket number but nothing further. I am in the quandry of not being able to turn my firewall on because I need the password. Frustrating waiting a response.

  • Mike_BD
    Mike_BD admin

    Hello @Rimp50 ,

    I understand you forgot password protection for Bitdefender Total Security or Mobile Security. Indeed, contacting support team is the right approach. If I may help, please send privately your tickets number so I can follow up.

    cheers,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

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