2nd device problem

YNN
YNN
edited November 2021 in Install activation

Hi

I have the total security, one year 5 devices.

Last week I install my one divice, today a creat a link from my account send to my son to download it from the link I sent him. After finished he installed it but when he opened it it ask to log in to the account or to creat account if he click ti creat a new account it doesn't even go through.


I think he shouldn't have to log in or creat account because it's under my account

Please help me out

Comments

  • Mike_BD
    Mike_BD admin

    Hello @YNN ,

    When receiving the link, he can install after clicking "CLICK HERE TO ACTIVATE YOUR PRODUCT". The link leads to Bitdefender Central, where you have to login with your credentials, indeed.

    Hope it helps.

    cheers,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

  • YNN
    YNN

    He did install it and last step to scan when he did scan it asked him to log in or creat accoun

  • YNN
    YNN

    He did install it and last step to scan when he did scan it asked him to log in or creat account,

    But I'm logged in in my account here and I cant see any new dvice

    I dont think he should logged in only me

  • YNN
    YNN

    You main he should send me the link so I can log in

  • YNN
    YNN

    He did install it and last step to scan when he did scan it asked him to log in or creat accoun

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