Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Gravity Zone Support

Options
works2020
works2020 ✭
edited January 2022 in Enterprise Security

I'm locked out of my account and I'm the administrator. Nobody answers the phone when I call support and I left three emails. Meanwhile, my clients are at risk, I can't do billing.

Not sure why I'd continue using Bitdefender at this point.

Any ideas how to proceed?

Answers

  • PJG
    PJG ✭
    Options

    If you are locked out - how did you post here? - another PC

  • works2020
    works2020 ✭
    Options

    Bogus answer, why would I do what you're implying. I'm using one of my client accounts. I finally got a call back from the emails I sent and they resolved the problem by getting me in touch with the account manager I use with Atera.

  • Mike_BD
    Mike_BD admin
    Options

    Hello @works2020 ,

    Support for GravityZone is limited on this community, but we do want to help also our enterprise customers. I get from what you're saying that your issue has been resolved?

    Happy holidays,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

All Time Leaders

Categories

Defenders of the month