Problem with HDMI to USB converter?

mark31904
mark31904
in Safepay

I have used Bitdefender Safepay for a couple years without any issue. But now, since I've installed a second monitor, Safepay opens briefly and vanishes. I have tried everything to solve the problem. Anyone know hoe to solve this issue?

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @mark31904 and welcome to the Community!

    Could you please let us know what troubleshooting steps have you tried so far? Did you encounter any other faults since installing the second monitor?

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • mark31904
    mark31904

    Sure. I rebooted; disconnected the 2d monitor (but did not uninstall driver)... We installed a second monitor on another laptop too with same converter. It has the same issue. The other laptops without it have no issue.

  • mark31904
    mark31904

    One other strange thing is the blue Bitdefender Safepay logo that is located in the top right corner on the desktop.

  • Alexandru_BD
    Alexandru_BD admin

    I see.. considering all of the above, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • mark31904
    mark31904

    Thanks, I have been trying to get support. No luck yet.

  • mark31904
    mark31904

    I got them. About to call them again. This is weird. After 24 hours disconnected from the 2d monitor, Safepay worked again. When I reconnected the monitor, it went down as before.

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