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I Forgot My App Lock Pin. How Do I Reset It?

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DoctorBlank
DoctorBlank
edited January 2023 in Mobile Security

I seem to have forgotten my App Lock PIN and I need to reset it. However, when I click the "I forgot my PIN" link in the app, I am simply routed back to the general Bitdefender Central homepage (so much for being user friendly), and I cannot figure out where I need to go on Bitdefender Central to change my App Lock PIN.

I looked on the Support Center and found this article: https://central.bitdefender.com/support/3930459441/article/19987. Question 6 in the article explains how to change your PIN, but the process outlined requires you to enter your current PIN....which of course I can't recall....

Please help. This is getting really frustrating. For context, I'm on a newish Android device.

Many thanks

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Answers

  • Nikkinik
    Nikkinik
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    I'm having the same problem. Very frustrating.

  • cd4me
    cd4me
    Options

    go to Bitdefender Central

    click on the device

    sounds strange but click on rename and the new window shows you the PIN

  • Mirko53
    Mirko53
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    I tried to use the PIN from rename screen but it's not correct :(

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    @Mirko53

    Hello.

    You should contact Bitdefender Mobile Support by e-mail:

    bms@bitdefender.com

    Regards.

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