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No internet connection with android new vpn app, but works with vpn inside security app
Comments
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Hello @winner71 and welcome to the Community!
There are a couple of things to check first:
- Does it happen on mobile data and wifi?
- Does it happen at any location?
- Make sure the VPN application is up to date
I have included some articles that may help you troubleshoot the issue:
Let us know how it goes.
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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Yes, it happens at any location on both mobile data and wifi. But if I use the vpn menu inside security app, all will be fine. No internet connection only happens if I use the new vpn app
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@winner71 I think our engineers might have to take a closer look at this. I would recommend contacting the Technical Support Teams, as some logs might be necessary. You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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