New to Bitdefender, don't see all the parts in Security & Privacy

chubbles
chubbles
in Install and Updates

Bought and setup 4 devices today. Watched the video on how to enable Bitdefender in Privacy & SECURITY. I don't seem to have all the parts called for in the video. I see bdagentd, Bitdefender.Spse. BAntivirus for Mac, but I don't see BDDeamon or BDCareissues. Should I be concerned about this.

Any help would be greatly appreciated. I'm impressed with what I read about Bitdefender and I need a new Security set up, what I have now is not working, and I am 77 (old) so tech stuff is difficult for me.

Thanks,

chubbles

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Best Answer

  • chubbles
    chubbles
    Answer ✓

    Alenandru-BD thanks for taking an interest in my situation.

    I spent hours reading and setting up BD. I think I have almost every thing turned on, my start page looks different, but other than that things seem to be working well. During setting up our iPhones we had a chat with a Customer assistant and she did a great job answering questions for two old newbies.

    I'm off to follow your instructions.

    Thanks again for the input,

    chubbles

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @chubbles and welcome to Bitdefender and the Community!

    In terms of protection, I have noticed you have 4 covered devices out of 5 available slots and this should be reflected in your Central account as well, under the "My Devices" tab.

    Regarding BDDeamon and BDCareissues, I think our engineers might have to take a closer look and maybe get some logs from you. If possible, kindly get in touch with the Technical Support Teams by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Let us know how it went.

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • chubbles
    chubbles

    Alenandru

    I followed your suggestion and the expert reported that the difference was because I'm using the newest operating system on my Mac. He reported that I was set up properly.

    Thanks for your input! Problem solved!

    chubbles

  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    Thank you for updating us on the outcome. I'm glad to hear the situation was resolved in a positive manner.

    Enjoy your Bitdefender product and your stay within the Community.

    Best wishes.

    Premium Security & Bitdefender Endpoint Security Tools user

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