rtsystems software I keep getting Trojan Varients dll files corrupt

Geno405
Geno405
in Protection

I have purchased radio programming software and have used it for many years. I tried to update it to have current files and was only successful on two of them. The third one will absolutely not allow the update. I keep getting Trojan Varient infection and it gets blocked. I've sent a file to rtsystems to evaluate and could find nothing obvious.Was told to try download by turning off antivirus. I cleared cache, scanned system, rebooted windows and scanned files and went to a previous point to no avail. I see others using Bitdefender seem to have same Trojan issues.

Any suggestions?

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Geno405 and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Geno405
    Geno405

    I will have to contact technical support at http above. I've been in contact with rtsystems for help to resolve this but it appears Bitdefender Firewall or Antivirus keeps detecting dll files and signatures as Variant type Trojan Malware.

    I use other rtsystems software with no issues. It is only the one program this is happening to. Only option to download any future upgrades is to disable BitDefender completly to upgrade .................That is NOT what I want to try. I tried other browsers other servers for download to resolve. BitDefender just dosnt like those files

    UpdateLog.Txt


  • Geno405
    Geno405

    I may also add rtsystems assures me their files are clean. Also my system has been scanned multiple times..' top to bottom and also used external devices to scan my system to assure its clean . Also tried a whole seperate computer but same issue occured because it also runs BitDefender . Log included to view.

    UpdateLog.Txt


  • Alexandru_BD
    Alexandru_BD admin
    edited January 2022

    Thank you @Geno405

    Please submit the log by raising a ticket for the engineers to have a closer look and they will be able to advise further.

    Best wishes.

    Premium Security & Bitdefender Endpoint Security Tools user

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