Bitdefender Password Manager does not appear in Bitdefender Central

PCPC
PCPC ✭
edited February 2022 in Password Manager and SecurePass

Hello, I can't get Bitdefender Password Manager from Bitdefender Central, because it doesn't show up. I downloaded the Android app. When I entered my own account, Bitdefender Password Manager said I didn't have a subscription and I couldn't log in. I am a Bitdefender Total Security user. What do I need to do to be able to use Bitdefender Password Manager?


I bought it from Turkey, I'm from Turkey.

Screenshot_20220203-193728_Chrome.png


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  • Alexandru_BD
    Alexandru_BD admin

    Hello @PCPC and welcome to the Community!

    Have you received confirmation that your purchase was successful? Or do you wish to test the trial version?

    I could not locate the service in your account. Apart from the valid Total Security license, the Password Manager is not active there.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user

  • PCPC
    PCPC ✭
    I am using the trial version.
  • Alexandru_BD
    Alexandru_BD admin

    The Password Manager tab should be displayed on the left side column of the Central account, just under the Dashboard tab, as shown below:

    passwordmanagercentral.JPG

    Can you access the Central account from the browser and take a screenshot so I can further check?

    Thanks.

    Premium Security & Bitdefender Endpoint Security Tools user

  • imbukwa
    imbukwa

    I have the same problem. I am using bit defender total security trial version on my laptop. I can access bit defender password manager on my laptop but can't access it on my iphone.

    The Password Manager tab is not being displayed on the left side column of the Central account, just under the Dashboard tab

    IMG_9368.jpg


  • imbukwa
    imbukwa

    Good news. Password Manager has appeared in my Bitdefender Central Account. Everything is ok.

  • Gjoksi
    Gjoksi Defender of the month mod

    @Taylor13

    Hello.

    Since only Bitdefender staff have access to your Bitdefender Central account, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

    Also, @Alexandru_BD (he works at Bitdefender) can take a look here.

    So, wait for their response.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Taylor13,

    Upon checking your Central account, I have noticed that you had a trial for Password Manager that expired on 2022/03/28.

    Thus, it will be necessary to place an order for Password Manager, should you require this service, as the extension is not included in the Family Pack.

    You may purchase a Password Manager subscription from here.

    Let us know if you have any questions.

    Regards.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Irmel
    Irmel Mrs

    Good day

    my Bitdefender Password Manager is activated with icon on my iPhone, but trying to add my account from Dashlane file by clicking on 'Choose the import file, Choose File' a 'Recents' page comes up with a message: "No Recents, Recently opened documents will appear here." Nothing happens.

    I do not find the Password Manager's icon on my PC although the activation has been done on my PC.

    Please advise.

    Thank you

    Irmel

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Irmel,

    On your PC, on what browser did you install the Password Manager extension?

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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