Password Manager Problems Import

Hey there

Has someone also problem with the new product from Bitdefender. The Password Manger Claims to import data from other Password Managers. I always use 1password, I liked to try the 3 month free testing but after een CSV export from 1 password there is an error while Importing


Answers

  • Hello @Cyberzorro and welcome to the Community!

    Based on the above screenshot, I noticed that 1 Password is not selected, but Bitdefender Wallet is chosen instead.

    Can you look for 1 Password and select it for import?

    Best regards.

  • I have the same issue (I do select LastPass).

    I export in LastPass and use an easy (for me) password to create the file

    I try the import function as above, I get an error.

    I just applied for the 3-month trial but not being able to import was a hard blocker for me. I also have a MacBook pro so the fact there was no plugin for safari made the choice even easier.

  • I had change te Import directory to 1password and the error stays the same. So this don't change the data import problem.

  • I have the exact same problem. Trialling the free trial. Downloaded 1password into all the stated formats and each one fails to import. For the formats .csv and .pif there is a bitdefender icon stating failed but no further information. For the .txt format it looks like it has worked but no data is imported.

    Quite frustrating. Just wondering if there is a difference between whether it works if you have a 1password account but not if you just have the application bought as a standalone?

    This issue seems to be current, shame if no support is provided for it from Bitdefender. So far I can't see any troubleshooting suggestions being made.

  • Hi,

    I've noticed that many users were able to import from 1Password accounts successfully, so my guess is that this is a local issue. Have you got in touch with our Support Teams so far? I think the engineers can help on a case by case basis, it is quite possible that a resolution will not be standard for all.

    I would recommend to raise a ticket for our engineers to further investigate and this way they will also be able to receive logs from you, if needed.

    You can contact our Support Teams by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

  • I got success importing from 1Password, but even tough, no password is found in my account

  • Yes, I too got the "Import Successful" message from BD but none of the accounts show up in BD. I did this using an exported csv from 1Password.

    Also, the non-csv formatted file from 1Password is not supported as an import file to BD.

    I am using the trial version of BD. How can I commit to BD if I can't import lots of passwords already in 1Password?

  • Hello,

    In order to find out exactly what went wrong during the import, the engineers will require more information from the machine. I would recommend you to contact our Support Teams for further assistance, using one of the contact channels available in the link below:

    https://www.bitdefender.com/consumer/support/

    Best regards

  • I submitted a ticket to the support team. After several emails, they said that this is a known issue and they are working on a solution. They said the fix would be included in an automatic update. They didn't say what the issue is.

  • @ransak thank you for sharing this information with us. Indeed, there are several improvement areas to be addressed in the next release. I am also looking forward for the upcoming updates.

    Cheers.