Install and Updates
Install and Updates
error -1017
update error -1017. How to fix?
Answers
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Hi@veron
Even though your exact error number isn't listed here, if you scroll down to the bottom, "Other error codes" it has some suggestions that may help, to wait a bit and try again later, try a restart or run a repair. You can also try a manual update (if you haven't yet) by right-clicking the BD System tray icon and update from there.
I hope this helps :)
Scott
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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Hello @veron and welcome to the Community!
Try the following: right click on the Bitdefender icon in the system tray and select Update Now. Wait until the process is completed. If the update is successful this time, It may have been a temporary connectivity issue that is now solved. Bitdefender updates as soon as it manages to successfully download the update files. If the update continues to fail, check the internet connection.
I also recommend to restart the PC then check if the update succeeds and to connect the PC to another network.
If the updates are successful on other networks, the issue is with the default network configuration. Try changing the DNS and disabling 3rd party firewall programs.
If the update error persists on other networks as well, uninstall and reinstall Bitdefender.
If Bitdefender still fails to perform updates, kindly contact the Support Teams and provide the error received. The engineers will require logs from the machine as well.
You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Best regards.
Premium Security & Bitdefender Endpoint Security Tools user
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What the hell has WINDOWS update have with the OP's BITDEFENDER update issue? 🤔
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1017 Update Error : I get this error every time I have Bitdefender VPN on. And only then. When VPN is turned off, Total security works normally. Is it necessary to set something in VPN or Total security or is there an error in the interaction of the programs? With my VPN on, it refuses to even access this site. What can we do? Please reply. Thank you
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Kindly check if the following steps help:
(A) Set Bitdefender VPN as an exclusion in Bitdefender Total Security.
1) Temporarily disable Bitdefender Protection:
2) Set exclusions in Bitdefender Antivirus:
3) Set exclusions in Bitdefender Advanced Threat Defense:
4) Re-enable real-time protection in Bitdefender
(B) Add Bitdefender Total Security in split tunneling within Bitdefender VPN. Check how to do this by following the steps in the link provided below.
If the issue persists, uninstall and reinstall both Bitdefender products.
If, even after uninstalling and reinstalling, the issue persists, kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello @Mikec,
1017 is a "forbidden" error, in the sense that there are some countries where Bitdefender does not allow updates. Maybe your VPN was set to one of those countries, so more details are needed. To what server are you connecting when using the VPN?
Thanks
Premium Security & Bitdefender Endpoint Security Tools user
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Thank You mr. Flexx. I tried. It didn't help.
To mr. Alexandru_BD: I usually use the connection via Hungary. However, it is the same even if I use my country or even in Russia.
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Well, you need to go through Bitdefender support for this.
Kindly contact Bitdefender support by visitingSelect, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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