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Kropotkin
Kropotkin
edited April 2022 in Central & Subscriptions

You appear to have blocked my instance of your software from updating in the Russian Federation based on IP detection. Can you confirm this is not the case and the reason updates fail is due to another technical issue?

At least access to bitdefender.com. is blocked by Cloudflare and updates do not work.

Since i paid for an annual service please refund my money.

Thanks

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    On that matter, check out this comment:

    https://community.bitdefender.com/en/discussion/comment/308715#Comment_308715

    As for the refund, you should contact:

    refunds@bitdefender.com

    within 30 days of your initial purchase or of the automatic renewal date.

    Regards.

  • Kropotkin
    Kropotkin
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    Thanks Gjoski

    I'll try the email. Their support site in the web is also blocked.

    I've noticed this a lot - a lot of companies seem to think it is ok to suddenly withdraw services or in this case actually stop providing a service which has been paid for, without even apparently trying to notify the customer. I find it strange.

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