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update fails at 80%
ive put in a ticket already but was curious if maybe someone has a solution. i have about 10 computers on my network with BD installed. when i try to update it will go smooth until 80% where it will stay and eventually fail resulting in an error code -2009. windows 7, 10, and 11. i can download the offline update however its tedious to do that many pc's every week.
i ran the connection log and everything connected successfully except for bd.bdnc.net.
Comments
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Hello.
You could also create a log on your PC/laptop using Bitdefender Support Tool, by following these steps:
The log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution to your problem.
Don't get me wrong, but i don't think that anyone here on the community can help you. Your only solution is to wait for the support engineers' response.
Regards.
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i ran that tool already and yea i figured best thing to do is wait for a response but it has already been a week so i figured to try here.
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@Alexandru_BD, @Mike_BD - Can you get the ticket checked on priority basis.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello @Stax,
I got in touch with the Technical Lead and they will prioritize your open case. The Support engineers have received an increased number of requests lately, but they are making continuous efforts to improve their response times.
Thank you for your patience and understanding.
Best regards and thank you @mrmirakhur for the heads up 😉
Premium Security & Bitdefender Endpoint Security Tools user
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It always hangs at 80%, and then takes forever to move on from there.
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Hello.
You could try this:
First, uninstall the Bitdefender program using the Uninstall Tool:
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issue(s).
If that didn't help, then follow the instructions in comment above from May 5.
Regards.
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Kindly perform below steps & see if this helps you in anyway.
1) Uninstall the bitdefender product with add/ remove programs option in windows
2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)
3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)
4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :
C:\Program Files (delete any folder with name bitdefender)
C:\Program Files (x86) (delete any folder with name bitdefender)
C:\ProgramData (delete any folder with name bitdefender)
C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)
5) Open run command again and run below command one by one :
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.
7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)
9) Download online installer for your respective bitdefender product from below stated links
Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe
Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe
Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe
Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.
If issue persists,
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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None of the above solutions worked. Still stuck at 80%
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It may be time then if you haven't already, is to follow Gjoksi's post in submitting a log file for the engineers to review. Hopefully, they can see what's going on in hindering the update process.
Kind regards,
Scott
All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/
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Hello @amtojsingh88,
Do you also encounter an update error? Does the issue appear every time Bitdefender tries to update? If you click on Update in system tray what happens?
Premium Security & Bitdefender Endpoint Security Tools user
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This is common as after reaching 80% bitdefender usually takes some time to update its database. It happens to me on constant basis and if you will leave it for sometime it will usually get completely updated.
If issue persists,
Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0
