You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way?
I have just purchased an extra five 'Total Security' licences and want to re-add a machine (Win10) I removed. Bitdefender is still on the device and has the original account details.
I have added the code in central however I see no way of re-enabling devices without a licence or adding the Win10 device I 'deleted'.
Grateful for your help and advice - Thanks
Answers
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Hello.
-- STEP 1 --
First, log out from your Bitdefender Central account.
Next, on the "old" device with Bitdefender installed, open the Bitdefender program and do this:
In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".
You are done.
Wait a few seconds and sign in back to your Bitdefender Central account.
Now, in Bitdefender Central, you will have displayed the "old" device with valid subscription.
-- STEP 2 --
If the instructions from Step 1 didn't help, you need to reallocate the "old" device to the new Bitdefender subscription, by following these steps:
-- STEP 3 --
Finally, if that also didn't help, you should contact Bitdefender Consumer Support:
because ONLY THEY can have access to your Bitdefender Central account and your activation code.
@Alexandru_BD and @Mike_BD Please, take a look here.
Regards.
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