Bitdefender central freezes on Ipad IoS after asking “Do you enjoy Bitdefender Central?”

It has done this a few times. the window pops up on the bottom and you can tap yes or no and the click registers on both with a flash of the button but does nothing. If you tap the screen it does not go back to the app. if you minimize and re launch it will come to this screen. Prior to this I sent a command to scan an android device I know has some problem and it showed it was scanning it for a long time but the device was not being scanned never showed a report. I then tried sending a lock command and a vulnerability scan. Those worked. It locked the phone and the vulnerability report showed nothing wrong.

Only when I logged out of my account on this device and back in it and allowed it to make a scan to protect the device did it send a report notification on the scan results. I am questioning if there is a problem Bitdefender cannot see or fix because it does not scan trusted privileged Operating system processes on IoS or Android that effectively operate out of view of the Anti-Virus monitoring.

Also, why is there no check on the amount of time it takes for the scan command sent from the one device out and no error message of saying command sent failed to initiate in the other device? Does this mean there is an additional issue with the device sending the command as well as the device receiving it? Does this mean there is an issue with the server sending and receiving the command? I am guessing maybe this is a authentication token issue? Pleae help if you know anything about this. thanks