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VPN installation problem

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PaulW50
PaulW50 ✭
edited June 2022 in VPN

I've been trying to install the VPN that comes with Antivirus Plus, but the configuration process does not complete. This box has remained on my desktop for two hours......

Screen Shot 06-02-22 at 01.12 PM.jpg


Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @PaulW50 and welcome to the Community!

    Did you encounter this issue when installing the antivirus as well, or does this happen only when attempting to install the VPN? If you are connected to Wi-Fi, please use a wired connection and try downloading and installing the kit again. If the installation process is still stuck, kindly get in touch with the Support Teams for troubleshooting, as suggested by Gjoksi above.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Scott
    Scott Defender of the month mod
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    https://community.bitdefender.com/en/discussion/comment/315793#Comment_315793

    "it's time to contact your VPN provider"? That would be Bitdefender, here, on this forum or Bitdefender support.

    https://www.bitdefender.com/consumer/support/help/

    Kind regards,

    Scott

    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • Alexandru_BD
    Alexandru_BD admin
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    @Willjoe2442 I have noticed that you are usually posting in older threads. Any particular reason behind this? We have plenty of new discussions everyday and would highly appreciate your contribution there. 😎

    Premium Security & Bitdefender Endpoint Security Tools user

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    @Alexandru_BD

    Well, my guess is that he wants to be a COMMUNITY SUPERHERO and of course get his license extended. 😀

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Premium Security & Bitdefender Endpoint Security Tools user

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