Instructions for merging subscriptions when renewing early

Gjoksi
Gjoksi Defender of the year 2022 mod

It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community.

So, based on my previous and today's experience, here are the instructions for merging the old and the new subscriptions when renewing early, without losing the remaining validity of your current subscription.

I had a subscription for Bitdefender Total Security with expiration date March 29, 2023.

Today i got a new valid Activation code for the same Bitdefender product.

After receiving the code, i signed in to Bitdefender Central here:

When signed, i went to My Subscriptions -> Subscriptions -> +Activate with code.

Next, in the white box, i entered the new code and clicked on "Activate".

After that, in the next dialog box, i selected this option: "Extend current subscription" and clicked on "Confirm activation".

In the next dialog box, i was informed that the subscription has been extended.

Then, back in Bitdefender Central, "This license will end on March 29, 2023" was automatically changed to "This license will end on March 29, 2024".

It takes time (less than 5 minutes) for the new subscription details to be applied to all devices that have Bitdefender products installed.

Sometimes, the new subscription details won't be applied automatically on some Windows devices, like here:

but if that occurs, here is what to do:

Click on your account's name in the upper right corner of the program, then click on "Switch Account", enter the existing e-mail and password that you already used for the subscription and after the process will finish, the new subscription details will be applied, like here:

That's it.

As you can see, i didn't lose the remaining validity of my current subscription, which was about to expire on March 29, 2023, but the subscription was just extended to March 29, 2024.

Best regards. 😊

Win10Pro22H2x64-TotalSecurity26.0.32.123-Firefox109.0.1

Android13-PatchNov1,2022-MobileSecurity3.3.195.2164-Central3.1.10.89

Comments

  • Scott
    Scott ✭✭✭✭✭

    Nice thread, Gjoksi79_ in the future, this will come in handy to link members to :) Well done :)

    An intelligent person will open your mind, a beautiful person will open your eyes, and a loving person will open your heart.

  • I am speechless 🙏

    Thank you so much @Gjoksi79_ for this insightful post!

  • Where do I get my activation code everyone I renewal I don't recieve one? And when I call C/S or for tech help they ask me for it? I want it!

  • Gjoksi
    Gjoksi Defender of the year 2022 mod

    @Ginger

    Visit this link:

    or

    Sign in to your Bitdefender Central account or Create Bitdefender Central account here:

    In your Bitdefender Central account, go to My Subscriptions -> My Payments and click on "View details" on right of your Bitdefender product:

    Now, wait a few seconds and you will get this:

    And there is your Activation code.

    Best regards.

    Win10Pro22H2x64-TotalSecurity26.0.32.123-Firefox109.0.1

    Android13-PatchNov1,2022-MobileSecurity3.3.195.2164-Central3.1.10.89

  • Gjoksi
    Gjoksi Defender of the year 2022 mod

    @markjohn123123

    Good to know that!

    Anyway, spam reported. Bye-bye.

    Win10Pro22H2x64-TotalSecurity26.0.32.123-Firefox109.0.1

    Android13-PatchNov1,2022-MobileSecurity3.3.195.2164-Central3.1.10.89

  • @Gjoksi79_ 😂😂👍️

  • Interesting topic!

    He is of great help! 🙂

  • Oct 2022 and this does not work, as a very long time user of Bitdefender I find it pathetic they stick you on automatic renewal so it costs you around $79.99 a year when you can buy a new version for $34.99.

    Why are long time users punished by having to pay double for a product? Every year I turn off auto renewal and buy a new copy of the same product but have to uninstall the old version and re-install on my 3 devices to activate the new key which I see as a way of trying to force users to pay double with auto renewal or making it a pain to have to keep uninstalling and reinstalling.

  • Gjoksi
    Gjoksi Defender of the year 2022 mod
    edited October 2022

    @Mr C

    Hello.

    You can stop the auto-renewal for the Bitdefender subscription, by following these steps:

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    Also, from my personal experience, Method 1 did/does the job.

    Finally, you can stop the auto-renewal for the Bitdefender subscription by contacting Customer Support at:

    [email protected]

    Next, you can renew your license by visiting this site:

    After you purchused the new license, you can follow the steps from this topic.

    I'm a Bitdefender user since 2017 and NEVER had to uninstall/reinstall my Bitdefender Total Security program for the renewal process. And every year when renewing i always pay the same price 39,98 EUR / $ 39.98.

    Regards.

    Win10Pro22H2x64-TotalSecurity26.0.32.123-Firefox109.0.1

    Android13-PatchNov1,2022-MobileSecurity3.3.195.2164-Central3.1.10.89

  • Alexandru_BD
    Alexandru_BD admin
    edited October 2022

    Hi @Mr C,

    In the event of a manual renewal of protection, it is not necessary to reinstall the product, as it draws its validity and configuration according to the subscription or license active in the Central account. When renewing manually, all you have to do is to redeem the activation code in your Central account and this will extend the validity of your security solution.

    The Bitdefender security solutions come with an automatic renewal feature that allows you to conveniently retain your protection when your Bitdefender subscription expires, without having to go through all the motions of manually renewing your cyber-security solution.

    You will receive email notifications before the actual renewal takes place. 

    These e-mails will provide you with all the details about automatic renewal, including a link for easy cancellation of the service. If the auto renewal option remains active, your Bitdefender subscription will be automatically extended and this will keep your defenses activated without interruption for all devices covered by your current subscription.

    Please keep in mind that, whether you want to activate the renewal option or disable it, you can do it anytime. 

    You can cancel the automatic charges for your subscription by logging in to your Bitdefender Account and disable automatic renewal, or by contacting Customer Support at: [email protected]

     If you have agreed to permit Bitdefender to automatically renew your subscription by charging a valid credit card number which you have provided to Bitdefender, your subscription will be automatically renewed prior to the expiration of the term and each anniversary thereafter for a fee no greater than Bitdefender's then-current price, excluding promotional and discount pricing.

    The automatic renewal pricing is not linked to ongoing offers, discounts and promotions available at our official website or at different points of sale throughout our Partner Network and for this reason we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period. 

    The price at which the auto-renewal is applied can be seen in automatic notifications so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer.

    Following your request, I have now disabled the automatic renewal feature for the latest order you have placed on October 10.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Regards