How to stop the extremely annoying notification "Threat detected"

It is just too bad that the pop-up is VERY ANNOYING!!!!!!

Going through my mail (Thunderbird), want to hit the delete button, then I have first click the X on the bitdefender pop-up before I can do anything in Thunderbnrd.

mostly I even have to click 3 or 4 TIMES on that X before it disappears 😕. When you have a lot (os spam) to delete... the pop-up is really a reason to leave bitdefender and look for other software!

Bitdefender should NOT interfere with my actions (the mandatory X), and the pop-up should disappear after a few seconds.

Anyone find a way to stop this stupid popup? I don't care to get notified, I just want this stupid pop up to stop.

these popups alerting me that a threat is being detected are of zero help

at the moment something is trying to open scam web pages in the background using powershell

BD is catching every time and stopping it from happening

HOWEVER, it's happening 2-5 times a minute right now and the popup takes focus from my ability to type in any text box

I find myself typing something out then looking back to proofread it and my input prompt is no longer in the box because the popup has taken the input prompt away

these popups are a nuisance of the highest order

for reference, in the process of typing this message I had the popup interrupt my typing 19 times at this point in typing this message

there HAS TO BE a way to turn these popups off COMPLETELY

I can't get ANY work done

I'm sure glad I've only installed the free version and haven't paid for the full version yet because I'd be demanding a refund at this point

PLEASE tell me there's a fix coming

and we're at 23 popups interrupting my ability to enter text in this request

...update: I can't do ANYTHING due to these popups

the only option to stop them is to turn BD off completely or uninstall

I'm uninstalling

I've searched/looked all over for hours today and there's no way I can work with this unbelievable annoyance that we have zero option to turn off

I'll check back next year to see if you have done anything to fix this

just adding to the number: since adding my update here, the popup has broken my typing 12 times

I am having the same issue. If Bitdefender will do its job on autopilot then please at least that notification should NOT interfere with my actions, because I cannot do anything till I click the "x" button on the notification before I continue doing my things. Can you please at least fix to not interfere with my other mouse actions?

Over it! Uninstalled. Problem solved until they can fix false positive issues with their product!

I found this thread after trying to get these popups to stop, and I think the Bitdefender people are missing something major, here. While the popups are annoying, the fact that they are taking away the screen focus is what is killing everyone. It is not a matter of how often they show up - the real problem is that when they do show up, they are not in the background and you can't do anything until you either click out of the popup or close it.

Unfortunately, all my popups seem to be from spam messages to which we get hundreds a day. Making the popups take the focus from the computer has made using Bitdefender completely unusable. It is a shame because I've got about 20 systems using Bitdefender and they all are complaining about the systems being unusable.

+1 ...the frequent pop-ups are killing productivity. if BD can't be bothered to provide a mute function then reluctantly will have to switch products to something more business-friendly.

Hello @DCTransplant,

Are you referring to the 'threat detected' notification?

Regards

same thing. very annoying notifications. Really consider to replace the product, if this is not fixed

Hey guys,

So... while I get the neccessity of SOME pop-ups, this one is an abomination. Just to be clear, I clicked the "More Details", read and deleted all messages, it KEEPS POPPING UP!

This is insanity.

Once every 10-15s. I have to klick on whatever I'm doing because this stupid pop-up renews itself again!

I mean, it's a good way to keep people from writing a comment on your site without klicking 500x in the comment box, if that's what you're going for, but still...

I'm gonna go restart my system now, because that's the only thing that seems to help. :-/

Regards

Dear @Alexandru_BD, as a representative of Bitdefender, I must say that your responses are shockingly inadequate. After going through this thread and seeing how many other people are having the exact same problem I'm having (and these are just the ones that are bothering to jump through all the hoops necessary to comment, I'm sure most just read the absence of a solution and don't bother) - and the lack of any credible response from Bitdefender - I am absolutely STUNNED by the sheer audacity of Bitdefender's lack of caring for their customers' experience.

If the pop-up I was getting was somehow helpful - telling me which of the 30-40+ SITES I have open is the source of the threat, I would be able to do something about it. Instead, though it lists the "source", the source is obviously a nasty ad on one of the sites I have open, so is of ABSOLUTELY no use as, as we all know, sites have MANY ads on their pages and going through them would literally mean having to check something around 300+ different links. DO YOU AT BITDEFENDER ACTUALLY USE YOUR OWN PRODUCT?

The inability to FIND the item with out going through and closing each tab separately until finding the "offender" and then having to reopen each one will take quite some time. In the meantime, your "helpful" pop-up continues to interrupt my ability to do ANY other work.

From above, I already know you will have no adequate response. The fact that your company hasn't created the ability to turn off "live" notifications / made them background notifications, shows your total lack of concern for your customers.

So, you'll probably delete this as it is just a well deserved chastisement for your poor product and poor customer care, but hopefully it will stay up for a while so others will know they are not alone and are encouraged to do the same as I am and seek a competing software that actually does what it is supposed to without halting my and my workers ability to get anything done. It is obvious that not until enough people stop using your product will you actually DO anything to address such a glaring flaw in your product and your customers' issues - but of course, by then, it will be too late.

Just want to let you know you have lost a customer and gained a "negative-marketer" for the rest of my life - hope you feel you got your money's worth, because at this point, I definitely do not think I have. Not only for my personal use, but also for my business. Security software is exactly that - software to keep my computer secure. It is not, and never should be, a hindrance to letting me and my workers get work done.

Hello @RKClark3000 and thank you for joining the conversation.

I'm sorry to hear you feel this way and I encourage you to tell us exactly what makes you think that my earlier responses are inadequate. I appreciate if you could better elaborate on this.

Such notifications are legitimate, however, the engineers have learned that there can be some isolated threats that are triggering them in a successive manner and I think that @ed0001tt is experiencing such a scenario.

As specified in one of my earlier comments quoted above, together with the Support engineers we have brought this notification behavior into the attention of our product developers and provided detailed examples from the community and other sources. The notification flow is being addressed with high priority and I trust the responsible teams will find a suitable solution in a timely manner.

To ensure the success of this initiative and a swift resolution, all reports concerning this type of notification must be processed by the aforementioned Support engineers, for three reasons: first, to gather information from the affected device, that will prove very useful in the ongoing notification improvement process. Secondly, to effectively quantify the impact these notifications have on usage and last but not least, to maximize the chances of identifying the notification trigger and eliminate it entirely.

To address the other two questions, yes, I do use Bitdefender products, as a matter of fact both home user solutions and business solutions are installed on my devices and serve multiple purposes. Never in a lifespan of four years did I encounter such an issue with any of them. And no, there is absolutely no reason for me to delete or censor your comment and opinion, as long as it's not offensive nor defamatory in any way.

Going forward, I trust that the development teams together with our skilled engineers are up for the challenge and we'll see some considerable improvements in the future. Please do get in touch with them and send your request in detail, so they can have a look at the devices and fix the issues you have encountered. We take our member's feedback seriously and will continue to do so.

Regards

I regret paying for Bitdefender now because of these annoying "threat detected" notifications I keep getting. It is not about false positives and such. It is about it being extremely intrusive!

When I am doing something, especially typing, the notification will just defocus my application and stop me from typing!!!! It gets extremely annoying when I have to close the notification multiple times after being interrupted from typing multiple times! Extremely frustrated customer :(

How to stop these notification from poping up? Common bitdefender its being almost a year your customers asking to remove this. And it is not only this thread. We are paying to remove popups, not to create more.

Hi @Vyron and @Riddlesean , thanks for joining us here.

Whenever something relevant to the security of your system or data happens, such notifications play a key role in raising awareness of the events happening on the device and send assurances that the product is operating as expected. Options may be provided to take further action, if needed. Being a security product by design, it does not have a toggle to disable security-related notifications, as this would defy the whole purpose of having an interactive antivirus that provides feedback and alerts the user of any potential threats or attacks coming their way.

Furthermore, having such a feature could pose a risk for the more inexperienced users and may lead to unwanted security events or vulnerabilities. Taking all possible risks into consideration, but also technical implications involving the whole architecture of the solution that would require significant modifications, the security researchers and developers have decided that the antivirus will not have a silent feature.

If, however, there is an unexpected and unnatural behaviour in the way the notifications are being displayed (and by this I mean a threat that is successively triggering a particular notification several times in a row), this is entirely a different story. The solution is not to disable the notifications entirely, but to find the root cause and see what threats are triggering the notification, to what extend and frequence, establish if there are any imminent dangers and address them and of course fix the unwanted behavior of the notification in the process.

I hope my explanations bring more clarity and insight and I am thankful for your understanding.

Regards

Hi @Har S. and thank you for your sharing your suggestions with us. I have forwarded your feedback to our product development teams for consideration. I regret to hear that these notifications have caused an inconvenience to you.

There is indeed an ongoing review process for the notifications and our developers are looking for ways to streamline the pop-up messages and warnings, especially the ones that are stealing focus, to further improve the manner in which the product communicates with the user. The notifications subject is being analyzed from multiple angles and as always, any adjustments or improvements must go through a rigorous testing process, to meet the quality standards and ensure other functionalities are not affected. The actual problem, as reported by many users, is that these notifications interrupt user activity and steal focus by being too frequent.

I think it's important to have the full perspective when it comes to product changes that may affect the security of the users and to analyze every aspect of this proposal. When adjusting the products or developing new features, the product management teams always take multiple criteria into account and each modification must be designed for both advanced users and less tech savvy users as well, to meet overall requirements. It's a complex process.

Regards

I am having the same problem. I get this

That pops up and switches focus every few seconds, and then I have to click back to the window I am working on.

You are about to lose a customer! And yes it happened several times while trying to type this message!

Hello @singazer,

The product developers and security researchers always take into account all possible vulnerabilities and scenarios of usage. Having an option to completely disable the threat notifications can pose certain risks for less tech savvy users. Whenever a threat is detected, a pop-up notification will be displayed in the lower right corner of your screen and these security notifications cannot be disabled.

There are many situations where the user must be aware of what is happening and in some cases an action is required by the user. The antivirus should communicate operation or detection issues at all times.

However, if the the pop-up notification does not function as expected and gets triggered on consecutive occassions for the same threat, as some of our members experienced, this needs to be properly addressed and the development teams have opened an investigation following the reports received so far. The throttling mechanism must be analyzed first and they are currently gathering information. The next step would be to test the notification behaviour in various scenarios in conjuction with multiple types of threats and see how it performs. Of course, adjustments will be made, if deemed necessary.

Going forward, as we are collecting user insights for the ongoing investigation, kindly get in touch with the Support Teams so they can have a closer look at the pop-up notification and find out exactly what triggers it. These findings will prove very useful to the teams assigned on the task. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Regards

@Alexandru_BD I retract my earlier rant as the annoyance of constant notifications was due to an infected email. When I'd turn on comp and subsequently Windows mail app, it would trigger infected notifications repeatedly.

I get notifications are a must or else how can users know there's an infection. However from a UX perspective it may be ideal to have a "silence" toggle for treats/notifications, once initial popup is triggered and user sees it. That way user is aware of the threat and can investigate further if they wish, or silence the (specific) threat for the rest of their session on the computer.

Any solution to stop the notification? It is annoying...

My problem is not related to email. When I turn on computer and connect to wifi, the notification pop out repeatedly.

Im seriously having trouble understanding why theres so much pushback from the admin

Customers of the app are complaining about a feature that can EASILY be turned off by the engineers

The app doesnt need to constantly notify us that its doing its job. It just needs to be doing it.

Also, we need a way to turn off the application messing with our browsers. I dont get why it modifies my google search results in any way.

Im on the verge of deleting and purchasing something else.

Just came here to find a solution for the same, extremely irritating issue. I've been getting these notification popups every.single.SECOND now, making it absolutely impossible to work on the laptop!!!! I opened a ticket via chat for this over a WEEK ago (11/26), received an email right after with instructions on how to provide some logs. Did so right away, and since then the only contact initiated by BD was another email, stating that they "had not heard from me for 3 days", and that my ticket would be closed soon.

Had 2 follow-up chat conversations since then, the Agents could only assure me that the upper level was "looking at my issue" and would contact me, but they were very busy because of the many new subscriptions related to Black Friday. Last follow up was on 12/1, since then... silence again.

I've been a paying BD customer for several years now, but my current subscription for 5 devices expires in less than a month and I'm pretty sure I won't be renewing it, because this level of customer service is totally unacceptable!

BitDefender: Hey. I blocked a possible threat. Nothing to do with what you're doing. Just thought you should know.

Me: Okay. *goes back to playing WoW*

BD: (5 seconds later) Hey. I blocked another possible threat, same as the last one.

Me: I'm trying to win Arathi Basin, leave me alone!

BD: (10 seconds later) Hey. You were pushing a button when I blocked this possible threat so I stopped you to show you this notification.

Me: I DIED BECAUSE I COULDN'T HEAL! GO AWAY!

BD: (15 seconds later) Hey. I blocked another possible threat. Look at the notification that won't let you do anything else until you close it.

Me: I'm just about ready to uninstall you.

And scene.

That's a bit of a dramatization, but that's basically how it goes. Please give us the ability to turn off ALL notifications. We don't need to know BitDefender is working when it's working.