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Upgraded To Premium Security, But Still Says Total Security Installed On 2 Win Devices. Any Help?
Hi all.
I just upgraded to Premium and installed it on two machines (Windows 10&11). They both say I have Total Security still installed.
I removed the devices from My Subscriptions for the Total and uninstalled it from the machines first.
How do I force it to install Premium?
Thanks.
Answers
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Hello.
First, let's clarify some things.
The Bitdefender Premium Security suite includes these programs/services:
- Bitdefender Total Security (Bitdefender Total Security for Windows, Bitdefender Antivirus for macOS and Bitdefender Mobile Security for Android and iOS)
- Bitdefender Premium VPN (For Windows, macOS, Android and iOS)
- Bitdefender Password Manager (For Windows, macOS, Android and iOS) and
- Bitdefender Premium Priority Support
There is no standalone program called Bitdefender Premium Security.
It is only a suite of different programs/services.
All you need to do si to reallocate ALL your devices to the new Bitdefender Premium Security subscription, by following these steps:
At the end, don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:
Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal. From my personal experience, Method 1 does the job.
Regards.
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Thanks Gjoksi, I started to suspect that may be the case.
I just expected to have it say that Premium was installed.
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