Is there any actual Support For bitdefender??

nebish
nebish
in General Topics

I have paid for the Total Security Package and live in US. The 24/7 chat has no response. The telephone number is foreign and who knows if it is even toll free on a cellphone. Filling out contact form gets no response. This is unacceptable and I would like to know how to rectify this.,

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited November 2022

    Hello @nebish and welcome to the Community!

    I have noticed you have opened a ticket for the technical support teams. Kindly be advised that, the usual response timeframe for requests sent via email is between 12 to 24hrs, depending on the workload and available agents.

    Should you request live assistance, you may use the link below to contact the engineers via chat or phone:

    https://www.bitdefender.com/consumer/support/help/

    Please note that the contact toll numbers are not toll free.

    You can also share more details with the community and maybe we can help.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • pbd
    pbd
    edited December 2022

    No. They've hung up on me because they couldn't fix an issue. Had to call back and rep had no idea how to fix either. Now I have to wait for a call back, when my service provider blocks unknown calls. Not to mention that I had to repeat my personal info like 4-5 times because they couldn't understand and/or their kid was screaming in the background. How professional is that? It is a joke. Getting a refund and wish I had purchased Norton.

  • pbd
    pbd

    Not toll free? Why does every BD site offer toll free numbers then?

  • Alexandru_BD
    Alexandru_BD admin

    Hello @pbd,

    Please note that I have replied to you on the below threads as well:

    https://community.bitdefender.com/en/discussion/94348/how-can-i-ask-for-a-refund
    https://community.bitdefender.com/en/discussion/comment/318882#Comment_318882

    Kindly refrain from posting multiple comments on the same issue/request on various threads, because the information will become hard to follow and we might end up answering several times without being able to focus on a single discussion that unfolds efficiently with all the relevant information in one place.

    Thank you for your understanding.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Hicks8653
    Hicks8653

    I am also facing exact same issue. Is your issue resloved?

  • Gjoksi
    Gjoksi Defender of the month mod

    @Hicks8653

    Hello.

    May we know what issue you are facing?

    Thanks.

  • Hicks8653
    Hicks8653

    Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing. In order to open a ticket, please choose your language first.

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