You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Why Can't I Turn Off My App Lock In BD Mobile Security?
Hi anyone/everyone
I have a Samsund A41 phone using Android 11.
some of my apps have been locked by Bitdefender, when I try to unlock them I'm asked for a pin, I presume that my phone pin is what is required but this doesn't work so I'm unable to unlock the apps.
could someone please help?
regards Ronnie
Best Answer
-
Hello.
That PIN is actually the PIN you already set for the "App Lock" module, during the installation of the app on your phone.
Do the following:
Regards.
2
Answers
-
Hi Gjoksi
thanks for your excellent fast help, you have remedied my issue, I do feel a bit stupid for not remembering that I had set a pin, it's down to my age no doubt, things don't stick in the memory as they used to.
excellent service from Bitdefender as always 10/10.
regards Ronnnie
2 -
-
I just downloaded bitdefender and had the same issue, how can I disable this so I don't need a password every time I use my phone. Thank you
1 -
Hi @114m8 and welcome to the Community!
It depends whether you wish to use the Anti-Theft feature or not. You can find out more information on configuration by clicking on the below article. Anti-Theft can also be managed directly from your Central account, where you can lock your device and set a PIN code for unlocking it by using the Lock device option.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
2
