Password Manager On Android Not Working. Any Help?

LazyGrace
LazyGrace
edited December 2022 in Password Manager and SecurePass

I tried to install the bitdefender password manager on my Android phone (Asus Zenfone 8) and I only get a blank screen at startup. Since I already have Bitdefender pasword manager on my PC I would really like to have it on my phone as well.

As far as I can see there seems to be many other people having the same issue for a long time, judging by the reviews on google play store so I'm wondering, will this issue ever be resolved?

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Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    NOTE: Bitdefender telephone support is not toll-free!

    As far as I can see there seems to be many other people having the same issue for a long time, judging by the reviews on google play store

    I also checked some reviews on the app at Google Play Store and it seems that the OP is right.

    @Alexandru_BD Can you check on this statement by the OP? Thanks.

    Regards to both of you.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @LazyGrace and welcome to the Community!

    Can you tell us what Password Manager version do you have on your mobile? An update has been released recently, but the developers paused the rollout because they identified a potential issue on Android. If the version is 1.2.3 then most probably this is the cause.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • LazyGrace
    LazyGrace
    https://community.bitdefender.com/en/discussion/comment/319341#Comment_319341

    Hi!

    It is indeed the 1.2.3 version I have, so that explains it. Any idea when a new fixed version will be released?

  • Alexandru_BD
    Alexandru_BD admin

    Thank you for the confirmation. The rollout has been paused today, so far I don't have an ETA when the developers will resume the update, but it's work in progress.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Alexandru_BD
    Alexandru_BD admin

    @LazyGrace I just got word that a new build 1.2.4 has been deployed earlier today and once the update rollout is complete, the fix should be available for all affected users that received the previous 1.2.3 update before it was stopped.

    Thank you for your patience and understanding.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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