Any News On Ticket No. 1007989826?

Roykie
Roykie
edited December 2022 in VPN

We have been going back and forth on the above ticket, and I was wondering if we are any nearer to a solution to my problem?

Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    Wait for a reply from @Alexandru_BD, who can check on your ticket's status and even set it to high priority.

    He'll be back at the office on Monday.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Roykie and welcome to the Community!

    Sorry for the delayed response, I was off yesterday. I have located your ticket number and asked our engineers to respond as soon as possible. I have noticed that one of the engineers sent a couple of instructions to you already, however, it seems that the language issue might indeed be related to that specific VPN server setup.

    Let us know how the inquiry unfolds.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Roykie
    Roykie

    OK, I have responded to various instructions and am waiting to hear what should happen next!

    As I said previously, I am convinced that the problem is that when using the South African server, it is somehow linking to a French IP address! I don't think that I can do anything more on my side.

    What happens if you connect to the South African server from your side?

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Roykie,

    I am getting this IP:

    ipdetails.JPG


    Premium Security & Bitdefender Endpoint Security Tools user

  • Roykie
    Roykie

    OK, I am also getting a south african IP address now!

    Something has been changed / fixed on your system!

  • Alexandru_BD
    Alexandru_BD admin

    💪😎

    Premium Security & Bitdefender Endpoint Security Tools user

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