Extend or add a new subscription?

Funny that! Choosing "Extend current subscription". In my case, I apparently lost 14 days. My old subscription ends on 17 January 2022. By selecting Extend, they gave me the 3rd of January 2023 as my subscription end date.!!!???

Was this a payback for me purchasing a subscription cheaper than the auto-renewal? Have I made a mistake by activating my new subscription today (09/01/22) instead of on the expiration date (17/01/22) of my current subscription?

And why does one find subscriptions for the same product roughly half the price of the auto-renewal?

@elekpeter in the event the activation code was not redeemed on the purchase date, the validity countdown will start and if the code is activated at a later date, it will lose some validity between the two dates, because the subscription starts in the same day the order is placed, regardless of the Central activation timestamp.

Bitdefender is transitioning to an upgraded subscription type, one that allows the user more flexibility in choosing the activation that is best suited for his needs and the upgraded activation process is one of the first steps in migrating to a subscription based model that will enhance our customers’ experience.

If the new activation code lost some validity, you can contact our Support Teams and request for the lost validity to be added, by using one of the available contact channels below:

The Bitdefender solutions are usually available for purchase with a discount on the official website, especially during various campaigns. This discount is valid for the 1st year of subscription only, which means that the automatic renewal would apply at the then-current full list price.

The automatic renewal pricing is not linked to ongoing offers, discounts and promotions available on the official website or at different points of sale throughout the Bitdefender Partner Network and for this reason, we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period. 

The price at which the auto-renewal is made can be seen in automatic notifications, so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer.

Let us know if this information was helpful.

Stay safe.

Hi @mrc_333,

There are options to customize your license in this scenario. However, an existing license cannot be downgraded automatically during activation. The Central account can accommodate multiple subscriptions of the same kind, or even different subscriptions, for more flexibility and also to ensure coverage for more devices under the same roof.

If you are using a subscription that can cover up to 10 devices, its validity can only be extended using an activation code with the same variation of devices. For example, if you purchase an additional subscription for up to 5 devices, even though it's for the same product, let's say Total Security, during activation the option to extend will not be displayed, because the code can only be redeemed in parallel with the existing subscription in this scenario.

I can think of a workaround here. The current 10-device subscription can be downgraded to 5 devices, with the help of our Support Teams and then you can extend it yourself using an activation code for 5 devices, the one you saw at a discounted price, as the device variation will match.

For future reference, more information in regards to the activation process and available options is available at the following link:

Should you wish to downgrade your current 10-device subscription to 5 devices and further extend its validity using a new 5-device activation code, simply reach out to our Commercial representatives to request the downgrade, and then you can place a new order for the discounted 5-device subscription.

You can get in touch with our Support agents by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/help/

Let us know if this works for you.

Regards

Hi,

The downgrade will be made free of charge. After the variation of devices is downgraded to 5, you can extend the validity of the license using an activation code for the same product and same variation of devices. The validity of the new code can be any of the three available intervals, 1, 2 or 3 years of coverage, that will be added on top of the existing validity. In other words, a successful extension of validity is dependent only on the license type and variation of devices. It can be carried out at any period.

Let me know if you have questions 🙂

Regards

Hello @dancingdevil,

I have noticed that, your Total Security license expires in July 2023. You can extend the validity of this license using activation codes purchased from a trusted Bitdefender reseller, but they must have the same variation of devices, so you can use them to extend the existing license. So, for example, if you have 3 different activation codes for Total Security, each with a validity of 1 year and 10 devices, you can redeem them one after another, but make sure to allow some time between the activations, let's say one or two minutes. After redeeming each code consecutively, the validity of your license will be extended, taking into account the existing validity before each extension, thus no validity will be lost in the process.

Should you encounter any errors during activation, check this table for interpretation:

But, let's hope everything goes as expected. Let us know if you need any help.

Regards

The licence codes that I'm currently purchasing are the same as the current licence I am wanting to extend (which is total security 1 year 10 device plan) but my only concern is with me wanting to top up with 3 1 year codes am I going to be losing half a year being as there's a 3-year cap