Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Could You Please Disable 2FA On My Bitdefender Central Account?

turk7777
turk7777
edited January 2023 in Central and Subscriptions

Hello,

My Google 2FA doesn't seem to be working to log in to Bitdefender Central. Can you please disable 2FA on my account so I can access it? I had to create a new account so that I could post this.

My account is: ******. Please contact me at that address if you need to verify my identity or need anything else.

Thanks!

Todd

EDITED by @Gjoksi.

For your privacy safety, e-mail address was removed.

Best Answer

Answers

  • turk7777
    turk7777

    Thanks! I thought they checked these comments, based on a similar post. I will contact customer support.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @turk7777 and welcome to the Community!

    Of course, we check and monitor the comments regarding this, however, there are some security procedures involved, as 2FA is an additional security layer of the account. Such procedures cannot be carried out on the forum.

    My recommendation would be to contact our Support Teams using the link below. Make sure to send your request from the email address associated with the Central account (use the contact form to open a ticket) and have your activation code and / or last 4 digits of the payment method used to purchase Bitdefender at hand, in the event you have purchased the solution using the official Bitdefender website. The engineers will have the right tools to fix the login issue.

    https://www.bitdefender.com/consumer/support/help/

    Thank you for your understanding.

    Let me know how it goes.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

All Time Leaders

Categories

Defenders of the month