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Problem When Creating Bitdefender Account For BD Total Security. Any Help?
Okay, although I believe that Microsoft Defender is good in Windows 11, I wanted to try BitDefender Anti Virus Free. In order to use it I hat to make an account, and after that was done I used the Free version for a couple of days and already wanted to buy BitDefender Total Security.
So this afternoon I bought BitDefender Total Security online. I got an email with the invoice pdf, a email to welcome me to BitDefender and one email that read....
"Finish creating your account"
That last email hat a button named "set a password". So I clicked on it and it took me to a Bitdefender login page with my name and email address already filled in. Now when I ordered BitDefender Total Security I gave my email address and I had to pick a different password for BTS because I could not remember my BitDefender Anti Virus Free password at that moment. But when I entered that new password I got the message seen on the screenshot?
Name and email have been whited out by me.
I can not seem to get to step 3? Also in some places I read I need some kind of activation code? I did not get a activation code I as far as I know, or do I still get that one afterwards?
Now I first asked on another forum that i visit frequently, if some one there knew what to do. And one person responded and mentioned to me that I can have only one BitDefender account and not two. That person mentioned I should contact BitDefender Support and ask them if they can bind the BitDefender Total Security I bought today to the account I made for BitDefender Anti-Virus Free?
I now remember my BitDefender Anti-Virus Free account password again. :)
Answers
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Hello.
ONLY Bitdefender staff can have access to your Bitdefender account, Bitdefender Central account, your devices and/or your payments/purchases.
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.
Regards.
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Thank you for the Information Gjoksi. I will contact one or both of them.
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Hi @MVerdonk,
I have replied to your private message. We'll continue the conversation there, kindly let me know what happens after following the steps provided.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Thank you very much, just PM'ed you back.
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