Bitdefender Home Network Helper Process Uses 60GB+ Of RAM. Any Help?

Hello @Will332211,

I've seen this behaviour in the past and we do have a couple of similar reports on the forum as well, however, it's difficult to pinpoint the exact culprit by just looking at the screenshot and without analyzing some logs from the device, to find out precisely what is causing this, because the possible reasons behind the high CPU/RAM usage might be multiple. So, my recommendation would also be to contact our Support engineers, to gather the required logs for troubleshooting, because in most cases, they will reveal the cause. You can follow the steps described by Flexx above and please do let us know what was the culprit in your case, after receiving feedback from the Support Teams.

You can reach our engineers by choosing one of the available contact channels at the link below:

https://www.bitdefender.com/consumer/support/help/

Regards

Hello @Will332211,

This is a message from Cristian @camarie, one of our developers from desktop team.

This is - correct me if I'm wrong - the process hntwhlpr.exe, which is a process used internally for scanning devices and networks when home network is changing, connect/disconnect from networks occurs etc.

Normally this is not executing often, and to take such a large amount of memory it can mean these things (at least I can think of):

- you really hit a bug in hntwhlpr.exe process (that we are not aware/did not encounter it)

- a network scan was triggered for detecting devices, and the network is one with a very large number of candidate IP addresses (for example 10.0.0.0 to 10.255.255.255) - normally we should scan only 3 segments (previous, current, and next, so if the network IP is 10.2.x.y it should scan 10.1.0.0-10.3.255.255, so 10.1.0.0 to 10.3.255.254).

- a device on your network is sending an unusual number of network packets intercepted by us, and thus triggering a high number of scan operations.

Can you share some more details regarding your particular setup?

I mean, a description of what happens during the startup process, if you connect (manually or automatically) to a network, what type is that network (Wireless, WWAN, VPN, LAN etc.) and, if possible, details about the network adapters.

Please be as verbose as you see fit, this can only help us to track down the cause.

In order to do that, you can open a command prompt (cmd(.)exe) and run the following command (you can use instead of bd_ipconfig.txt another filename), preferably when the network conditions are identical or at least similar with the moment when you noted this unusual behavior:

  ipconfig /all > %USERPROFILE%\Desktop\bd_ipconfig.txt

This will produce a bd_ipconfig.txt text file on your desktop which will describe the network adapters present on your computer.

(I'm not sure if sharing a file with these details on a forum is 100% ok - if not, PM me or another one of our guys).

Waiting for more details from you.

Thanks

Hello @CMHstudio,

Thank you for joining the conversation and for sharing your findings with us. I have replied to your private message with further instructions.

Regards

What was the fix ?

Ive had this for the past 6 weeks atleast now, and its so random. Rebooting fixes the issue but I dont want to have to reboot everytime this occurs.