Full Analysis Under Rescue Mode Reboots My PC. Any Help?

david winter
david winter ✭✭
edited February 2023 in Protection - Malware/ Firmware/etc.

Hello,

I have done a complete scan yesterday and didn't find any threat. I then tried to run the system analysis in rescue mode: Windows 10 starts with its light blue screen (slightly reduced in size), then seems to start something which quickly reboots the PC. Is there a log to check whether BitDefender was launched (and if so, whether an error occured) ? Is there a rescue ISO allowing runnig a deep analysis from linux ? Thanks in advance.

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Answers

  • dvsls
    dvsls BD Staff

    Without Bitdefender installed, did your Windows Defender offline scan worked before? If not, then your WinRe partition is missing due to a incomplete OS install/upgrade.

  • david winter
    david winter ✭✭

    I never used Windows Defender offline as I've been using Eset for over a decade and switched to BitDefender last year. Eset always worked fine in rescue mode. I'll check the WinRe partition. Thanks for your advise.

  • Gjoksi
    Gjoksi mod

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

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