Latest BD Total Security 22.214.171.124 Causes Windows 10 To Boot To Black/Blank Screen. Any Help?
This PC has had Bitdefender TS running for 2 years with no issues. On Wednesday an automatic update for Bitdefender was rolled out, and it prompted me to reboot (which I did not). At the end of the day I shutdown as normal. The next day, after putting in my Windows PIN and pressing enter, it took an extraordinarily long time to load, then all I saw was a blank (black) screen. I could CTRL-ALT-DELETE and access Task Manager, but I could not manually load Explorer (nothing happened) or Control Panel. I could run Command Prompt however. I ran sfc /scannow and various DISM commands, which found errors, fixed them but didn't resolve.
I was forced to restore from a restore point, which loaded ok. Then the same automatic BD update came through, and prompted for a reboot. Did so and got blank screen error again. I restored again, uninstalled Bitdefender TS, reinstalled it, and it rebooted ok. Same automatic update happened again, rebooted, blank screen. I have had to fully uninstall Bitdefender and leave it uninstalled. As this is a PC I use for work, that's not ideal.
Is this a known issue? I Googled it and saw that there have been other reports of similar issues, but they were 2021 and nothing recent. This is a Windows 10 Pro machine, and I have a Windows 11 machine with the same product, has updated and no issues at all.
Please help ...