BD Mobile Security: I Regularly Get "Your devise is at risk" Message. Any Fix?
Answers
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Hello.
I'm a Samsung Galaxy A22 5G user with Android 13 (patched January 1, 2023) and BD Mobile Security 3.3.197.2179.
In that past few days, almost every day, i also get the same message as you do. It seems that "Web Protections is OFF" triggers the error, which is a known bug. The Web Protection is turned ON, but Bitdefender Central falsely notifies you that the Web Protection is turned OFF.
Anyway, you should contact Bitdefender Mobile Support by e-mail:
bms@bitdefender.com
Regards.
@Alexandru_BD @Mike_BD I believe the "bug" is back. Kindly check on this. Thanks.
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Hi,
If the message appears both on the phone and Bitdefender Central, check this article first and let us know if it's helpful:
If the message is only displayed in Central, despite Web Protection being enabled on the phone, then this is something isolated that the developers are working to fix.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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I am not getting that message. Web protection is on. Central is only showing a Configuration issue but not the details (I do not have a couple of things enabled, like App Lock)
Samsung S22e phone, Android 13, BD v3.3.197.2179
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/
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In my Central Account:
and I had to manually re-activate it from my phone. As @Alexandru_BD and @Gjoksi said, it's a known bug and our developers are working (for some time now) to find a solution, as it's linked with the android releases.
Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB
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Thanks for replying. I am now trying to turn off the power optimization.
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