I installed Bitdefender on my Android phone, and now I have no sound.

Nana Cher
Nana Cher
in Mobile Security

I no longer have any audio/sound on my Android phone. I checked all phone settings and confirmed that sound is turned on. I also checked Protection Status in Bitdefender Security and Allow Notifications is turned on and Alert is selected. I tried restarting my phone and still no sound. Does anyone have any suggestion on how to turn the sound back on?

Answers

  • Nana Cher
    Nana Cher

    Update: I uninstalled Bitdefender, reinstalled and Ringtone has sound but nothing else, so I checked if there is a newer software version. I did download and installed the newest software version, and all sound has returned.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Nana Cher, welcome to the Community and thanks for sharing your experience with us.

    Most likely this was just a glitch that was resolved after reinstalling the latest software version. If you still encounter issues, let us know and we'll do our best to help.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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