App Crash Version 3.3.221.2334 (Android)

Sutti
Sutti Mr.
edited October 2023 in Mobile Security

Hi,

Since yesterday (27 Oct 23) the newest installed Android app version crashes many times. Version see subject. I had no problems before. Any ideas?

Thanks and regards,

Sutti

Answers

  • Flexx
    Flexx mod
    https://community.bitdefender.com/de/discussion/97659/app-crash-version-3-3-221-2334-android

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

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    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    I think this could be an isolated case since I'm unaware of any crashes reported so far. If anyone else is experiencing this, kindly post your findings in the comments down below. I would also recommend to contact the Support teams for further assistance.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Sutti
    Sutti Mr.

    Hi,

    I have contacted the support. I will see If i geht an answer!

    Thanks and regards,

    Norbert

  • mupi
    mupi ✭

    Same issue being experienced as @Sutti, started about the same date last week. The pop up notification below is displayed a number of times each day:


    Screenshot_2023-11-01-07-50-35-92_ab1359306de43320f9557c797b1c4be5.jpg

    So not an isolated problem.

    Same version of Bitdefender, mobile security running on Oppo CPH2025 (Find X2 Pro), Android 13.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @mupi,

    I have noticed that @Sutti confirmed on the support ticket that they have upgraded to the newest version 3.3.221.2336 and the crashes are gone.

    Can you check if you have this version or not?

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • mupi
    mupi ✭

    Hi @Alexandru_BD,

    I've just been chatting with BD support, and have uninstalled and reinstalled following the BD guides - the version I have switched to from the Play Store is now 3.3.217.2317 (seems to be an older version?).

    Will keep an eye for the pop-ups, but so far it seems to be stable.

  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    Glad to hear the situation was resolved. Indeed, sometimes reinstalling the app solves such issues. The latest Mobile Security for Android version is 3.3.221.2336 but this has been released just recently, so it may take some time to propagate to all users. Product updates are rolling out gradually to all customers, and your device may not have the live build just yet. Once the staged rollout update reaches 100%, it is automatically downloaded and installed. The propagation mechanism includes new installs and update from older product versions. You can follow this forum thread for the latest product release notes:

    https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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