Windows 11 Explorer freeze

Hi @Snapper,

Here it is working normally 🙂

Check if it is really the DB that is causing this possible problem.

Regards,

Guilherme

I've been having the same problem for the past week, and only when I uninstalled Bitdefender that the issue got resolved, I hope that Bitdefender fixes this ASAP so I can use it again.

Hi @Lockhart,

The engineers would require some samples/logs from your device to diagnose this. Can you get in touch with them so they can investigate further? They will advise what is required from you to proceed with the troubleshooting process, as I don't think we can get to the bottom of this on the forum..

Head to the link below to choose from the available contact channels (chat, phone, email/ticket) and please let us know how it goes and what was the cause once they find it, so we can help other users that may encounter this in the future.

https://www.bitdefender.com/consumer/support/help/

Regards

all of the sudden, yesterday, I started to have issues as well. I am on win 11 pro and first started with losing internet. Chrome gave me an error: dns_probe_finished_bad_secure_config. I received this error even after reboots. I later realized this only affected Chrome as Edge worked fine.

After multiple reboots my computer started freezing. It would continue to freeze on further reboots. My computer worked fine once in safe mode. I rebooted back to normal windows from safe mode without making any changes to my computer. This time I was able to use my computer but once again chrome did not work. I uninstalled BD and chrome started working again. I reinstalled BD today. Now my internet drops on this particular computer for everything, not just chrome. I troubleshooted the issue to be BD firewall. Once I shut the firewall down my internet comes back online. I am on build 27.0.14.69 engine 7.94856

I have opened a support ticket and wait for feedback.

Hi @DoubleD-CH,

I have asked our technical department to get in touch with you as soon as possible. The case has been escalated to Tier 2 technical where our engineers will follow up shortly.

I'm looking forward to updates on the case.

Thank you for your patience.

Regards,

Alex

Hi @Snapper,

I sounded the alarm, but please note that your request will still have to go through the Support teams for analysis. If this situation is widespread, the insights collected by the engineers will help them investigate and solve this quickly. Otherwise, our powers are limited here in the community, as we can't gather the necessary logs and they are mandatory for the development teams get to the bottom of this in a timely fashion. This way we can also tag the cases and see how many reports are out there.

Head to the link below to choose from the available contact channels (chat, phone, email/ticket) and please let us know how it goes:

https://www.bitdefender.com/consumer/support/help/

Regards

Another short update: apparently, the issue is fixed with the latest version (27.0.14.78, release date 11 July 2023). However, I was not yet able to update to that version so I cannot confirm that it is solved. (even with the manual update option I am still on version 26). Support team is informed accordingly. Hence I am waiting for the latest release or comment.

I can also confirm that with the latest version 27.... so far, the issue did not occur. Thanks to the support team!

UPDATE:

Lol, even with the firewall disabled this problem is happening now.

I'm uninstalling Bitdefender now to see if that helps.

Well, I have been also having this problem now for a while...

I have Bitdefender installed on 2 computers.

On my main rig it works as it should, but on my ITX-machine it has made exactly the symptoms others have told here.

Freeze on login and internet not working properly. Machines are close to same, same software installed on both...

Though ITX is connected with integrated Wi-Fi (AX600) and main rig with ethernet.

As of the latest re-install today, everything was fine until I installed Bitdefender and updated it, rebooted.

And the problem was back... I then uninstalled Bitdefender and everything was back to normal.

I kinda don't want to troubleshoot again in a little while, because I have now reinstalled Windows 3 times from scratch in a couple weeks time (failed NVME and now this problem with Bitdefender).

When my nerves get a little better, I might test again and try it with Ethernet, if that makes the difference. Maybe even get those logs...

For now, I just keep the plain Windows defender...

Anything happened, regarding this?

Haven't seen any info of app update and I currently don't have time to test...

Some new update came, so I tried to install it yesterday. After reboot, same problem continues. I disabled firewall, no help. So I uninstalled again...

After having various issues for months and months, I finally narrowed it down to Bitdefender.

(Then found this thread, wish I'd found it sooner!)

I've been having all sorts of issues starting up Windows, then Explorer crashing / the PC being completely unusable. (Even on a fresh install of Windows 11).

Uninstall Bitdefender - back to normality.

Words can't express how annoyed I am (at myself as well!) for it being caused by Bitdefender all this time.

Also very annoyed to see its been "known" for months by BD too with no fix.

There goes my subscription I think it's safe to say.

Agreed. I've used it for a couple of years, and had numerous issues with it, most notably the fact that upon booting up the system, its process starts gobbling up my RAM. Most of the time I see it when it gets to around 7 GB (yes, 7 GB, NOT 700 MB!) of usage, because that's when I notice the slowdown. But I've seen it as high as 11 GB! That's a third of my installed RAM used by one process! And it's by FAR the process that's tied up the most RAM. Completely unacceptable. I just installed the latest update this morning, and the issue with the freezing of explorer started happening, further slowing down the system. So I just said goodbye--canceled my rebill and uninstalled. I'll start looking for a replacement. Hopefully something that is a little easier on resources. For the most part, I was okay with the software apart for the resource issue, so if that ever gets fixed, I might come back.

Hi Snapper,

A ten pence tip:

Did you check your system thoroughly?

I use CCleaner to clean the registry base, then the SFC...

Cheers,

L.

Thanks for the piece of information, Scott !

Thanks for the heads up, MSuomi!

Hello @Sten Tijhuis and thank you for your feedback and appreciation! It's good to know the problem was solved and we are happy to have you back on board! 😉👍️

Best regards,

Alex

Yes, they have!!

I've done some testing on my end, and I can tell that all my Virtual Machines running build 22631.3296 are working just fine.

With all respect, you CAN"T compare Bitdefender with such a crap software like Norton.

"Let's mine some Crypto" And eat 30% of our CPU...🤡

Oh, and I haven't even talked about McAfee and Avast...

Bitdefender, Eset, SentinelOne. My top 3 ;)

(Not in the correct order or something, but just my 3 favourite ones)

Kind regards,

Sten Tijhuis / Stensel8